Broker Success Specialist

About Apollo

APOLLO is Canada’s largest digital-first insurance company. Our platform launched in 2019 and offers the largest selection of insurance for Canadian tenants and small businesses. We reduce what is commonly a painful weeks-long process into simple and immediate digital fulfillment. 

We are a team of empowered and driven individuals who have the desire to build a great company and be at the forefront of disrupting a $5 trillion dollar global industry.

This position offers a chance for the right candidate to make a significant impact and join a team focused on innovation, growth and change.

Why APOLLO?

We’re humbled to have won multiple awards including including Insurance Business Canada’s 5-Star Professional Liability Award 2022, Top Insurance Employer 2022, Digital Innovator of the Year 2021, Top Insurance Employer 2021, ICTA’s 2021 Technology Award, and LinkedIn’s Top Startups 2021.

The Role

We are looking for a Manager, Broker Success who drives incredible broker experiences by providing insurance expertise and relationship-centred, high-quality service. You will be there to listen, teach, and problem solve insurance opportunities with APOLLO’s broker partners via multiple mediums such as phone calls, livechat, and email.  As the Manager, Broker Success, you will further collect feedback from brokers and work internally to optimize insurance products offered on the Exchange. As a driven, eager, and ambitious member of the APOLLO team, the Manager, Broker Success will be instrumental in achieving the company’s accelerated growth.

Responsibilities:

• Work with existing brokers to grow exchange usage

• Ensure brokers have a quick response time by staying on top of incoming requests, with same-day review

• Offer brokers education on insurance product, sales strategy, and market insights

• Engage in conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities

• Acknowledge positive interactions brokers have had with APOLLO by sending gifts and tokens of our appreciation

• Be a strong advocate for APOLLO brokers, ensuring that opportunities and issues are brought forward to relevant stakeholders

• Use Intercom for communication, setting targets, admin and management of broker functions

• Business development to add new users and brokerages

• Engage with industry professionals through LinkedIn connections, regular posting, and interactions

• Participate in new product launches through broker outreach and leveraging key brokerage contacts to promote internally while working with the Insurance Product Manager to gather valuable feedback

• Learn the ins and out of our product offering so you are confident in how to help educate our customers through demonstrations

• Provide support and assistance with the Underwriting team

• Adhere to a daily schedule that includes a mix of: Phones, incoming live chats, and emails

• Assist with brokerage audits, ensuring both usage and GWP targets are met and quality of accounts by taking action if necessary

• Identify opportunities to optimize internal processes and communicate with the development team to create automation solutions

• Share best practices and product/process improvement ideas with peers and other segments of the business

• Help design new on-boarding processes and systems so customers achieve high activation and retention rates

• Identify gaps in our resources (documentation, training videos, etc)

• Provide closed-loop feedback with the team to ensure continuous process optimization

• Extract and Analyze various data sets from our proprietary metabase data lake

Skills and Qualifications:

• Minimum 5 years of insurance knowledge in SME and/or Personal Lines

• Minimum 5 Years experience in business development, priority with past experience with broker business development or broker experience Understanding of customer service processes and workflows

• Positive and energetic phone communication skills, excellent listening skills, strong writing skills

• Creative and solution-oriented

• A self-starter with a high level of customer empathy, you know how to listen, and constructively engage with customers

• Entrepreneurial spirit that takes ownership of their work

• Highly organized and superior attention to detail

Bonus Points:

• Underwriting or broking background with technical knowledge of multi-line (package) insurance policy and wordings

• Understanding of endorsements, exclusions, and their impact on coverage

• Understanding of workflows of policy journey (submission, triage, quote, policy issuance and billing)

• Well known in insurance brokerage community, strong LinkedIn presence 

• Insurance course work demonstrating the desire to continue growing and deepening technical insurance fundamentals

• Knowledge of Intercom, Hubspot, AWS, Google Suite an asset 

The APOLLO values: Courage, Adventure, Integrity, Candor and Desire.  

APOLLO believes in a team approach where all members have equal opportunity to voice ideas to advance the agenda of the Company and its clients. Working well in a team, taking initiative, and possessing a desire for greatness is important. If your values align with ours, you’ll fit right in!  

Benefits & Perks

Competitive salary & Bonus

Development programs & Licensing Support

Remote-first culture

Company social events

Extended Medical, Dental and Vision care

Monthly Wellness Program

Autonomy, growth, and the ability to make an impact

Community volunteers days

APOLLO is an equal opportunity employer. We celebrate and embrace our diverse, inclusive work environment and welcome members of all backgrounds and perspectives to apply. We’re committed to developing and maintaining a culture rooted in our core values, that is supportive and respectful of all backgrounds and perspectives. 

APOLLO is committed to providing an accommodating recruitment process. If you require any accommodation, please email us at careers@apollocover.com and we’ll work with you to meet your accessibility needs.