Billing Support Specialist

We at Podium are looking for a dedicated Billing Support Specialist to join our team. In this role, you'll be the key point of contact for our customers, providing exceptional support and resolving billing inquiries with accuracy and efficiency. We're looking for someone with a passion for helping others, strong problem-solving skills, and the ability to thrive in a fast-paced environment. If you're detail-oriented, customer-focused, and ready to make a difference, we'd love to hear from you.

RESPONSIBILITIES

• Supporting Podium's USA based clients.

• Perform billing support functions, including answering customer billing related questions

• Coordinate with various internal departments to ensure accuracy of customer billing

• Support the Customer Success team to ensure high customer satisfaction

• Validate inputs to ensure system integrity

• Conduct ad hoc financial/operational analysis as required

• Assist with other accounting/finance projects as necessary

REQUIREMENTS

• MUST SPEAK ENGLISH FLUENTLY

• Must be geographically based in Metro Manila (Philippines)

• 1+ years of related billing experience or bachelor’s degree preferred

• 1-2 years of providing customer support to businesses with examples where you’ve influenced customers for the better

• Exceptional verbal and written communication skills

• The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction

• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands

• You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)

BENEFITS

• Transparent culture

• Great opportunities for career growth

COMPENSATION

• Contractual pay is $60/daily rate.