Billing Support Specialist

About the Role:

We’re looking for an experienced Billing Specialist who is passionate about improving the landscape for mental healthcare. This position will help directly improve our Billing operations and ensure we can sustainably expand access to care. You will be responsible for all aspects of billing related to claim denials and resolutions. You will report directly to a Team Lead on our Billing team to identify denial trends and investigate affected claims. You will also work closely with our Customer Support teams to assist with provider or client questions related to billing. From day one, you’ll get exposure to what it’s like to build a business from the ground-up and you’ll be able to drive real impact.

What You’ll Be Doing: 

As a Billing Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth.

In this role, you’ll…

• Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.

• Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall

• Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.

• Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.

You’ll Be a Good Fit If: 

• You have one year of experience with insurance across multiple commercial & government payers.

• You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health

• You have experience working within Claim MD or Availty verifying benefits, reading EOB’s, and are able to comprehensively explain benefits to patients.

• You have experience working within various payer portals. 

• You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication

• You love problem solving; you’re naturally curious, especially about health tech

• Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else 

• You are successful working independently and remotely, and adapt well to changing priorities and customer needs

• You are comfortable meeting quantitative metrics, including the number of conversations you work on per day

• You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth

• Bonus points if bilingual (Spanish preferably)

Role Details:

Employment Type: Full Time, Non-Exempt Base Compensation: The base compensation range for this position is $24.04 USD per hour. This is a remote role with the expectation to travel 2–3 times per year (e.g., company and department offsites).

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.