Billing Operations Analyst II
Apply for this position → Go ad-free with PremiumWho we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as Twilio’s next Billing Operations Analyst.
About the job
This position is needed to fill the role of Billing Operations Analyst.
Implements billing operations to maximize effectiveness and accuracy. Audits the accuracy of billing information entered in the system and monitors the operation of the billing systems. Develops solutions to billing issues and works with systems design to implement new features. May work on billing projects with Billing Operations Mgmt.
Responsibilities
In this role, you’ll:
- Learn how to read customer contracts.
- Implement customer pricing in the system
- Review contracts that are implemented.
- Assist other teams as required throughout the quarter.
- Take part in Month/Quarter/Year End close activities.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Strong experience in the area of Billings / Revenue / Order to Cash.
- Demonstrated problem-solving, strong interpersonal and communication skills.
- Experience working with Airtable, Oracle, Zuora and Salesforce is advantageous, although not essential.
- Solid experience working with large volume transactions with strong attention to detail.
- Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
- 1-3 years experience in an Operations role.
- Periodic weekend work will also be essential for this role.
- Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
- Excellent written and verbal communication skills.
- Ability to influence and build effective working relationships with all levels of the organization.
Location
This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Similar Jobs
Senior Manager - Billing and Revenue (Q2C)
Twilio · India
Senior Indirect Tax Compliance Analyst
GitLab · India
Sr. FP&A Analyst
Anaplan · India
Enterprise Senior Accountant
System Six · India
Associate Payroll & Billing Specialist
G-P · India
Billing Operations Analyst II
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as Twilio’s next Billing Operations Analyst.
About the job
This position is needed to fill the role of Billing Operations Analyst.
Implements billing operations to maximize effectiveness and accuracy. Audits the accuracy of billing information entered in the system and monitors the operation of the billing systems. Develops solutions to billing issues and works with systems design to implement new features. May work on billing projects with Billing Operations Mgmt.
Responsibilities
In this role, you’ll:
- Learn how to read customer contracts.
- Implement customer pricing in the system
- Review contracts that are implemented.
- Assist other teams as required throughout the quarter.
- Take part in Month/Quarter/Year End close activities.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Strong experience in the area of Billings / Revenue / Order to Cash.
- Demonstrated problem-solving, strong interpersonal and communication skills.
- Experience working with Airtable, Oracle, Zuora and Salesforce is advantageous, although not essential.
- Solid experience working with large volume transactions with strong attention to detail.
- Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
- 1-3 years experience in an Operations role.
- Periodic weekend work will also be essential for this role.
- Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
- Excellent written and verbal communication skills.
- Ability to influence and build effective working relationships with all levels of the organization.
Location
This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Similar Jobs
Senior Manager - Billing and Revenue (Q2C)
Twilio · India
Senior Indirect Tax Compliance Analyst
GitLab · India
Sr. FP&A Analyst
Anaplan · India
Enterprise Senior Accountant
System Six · India
Associate Payroll & Billing Specialist
G-P · India