Billing Analyst
Primary Responsibilities and Essential Functions:
Perform complex billing activities
Generate and review daily invoicing queue ensuring timely & accurate invoicing
Manage invoice exceptions and make corrections as needed.
Perform account maintenance updates as needed to support invoicing requests and resolve issues including manual adjustments, address changes, credit memos and any other required transactions.
Upload customer invoices to various customer portals and remediate rejections
Provide internal and external customers with the assistance needed to resolve, troubleshoot, or escalate invoicing requests timely.
Ensure timely communication of acknowledgements, status updates and resolution of customer inquiries within the invoicing email box.
Assist with month end closing and annual audits.
Maintain and update SOP’s as needed relating to the billing process.
Establish and maintain positive relationships with cross functional teams involved in the AR process.
Continually seek opportunities for process improvement and efficiency.
Special projects and ad hoc reporting as requested.
Required:
Bachelor's degree in Finance, Accounting or Business Administration required
3-6 years related experience and/or training in a cross functional team collaboration
Experience with NetSuite/SalesForce is highly desirable
Strong written, verbal and interpersonal skills
Attention to detail with impeccable follow through is a must; ability to meet critical deadlines
Ability to work in a high-volume environment and manage daily invoicing
Ability to multi-task and prioritize workload
Ability to work with customers in a professional manner under stressful situations
Ability to work independently and collaboratively within a team
Quick learner, analytical, deductive reasoning, detail and quality oriented
Possess the ability to self-manage and adapt to changes, delays or unexpected shifts in priorities
Excellent skills with Microsoft Office Suite
About the job
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Billing Analyst
Primary Responsibilities and Essential Functions:
Perform complex billing activities
Generate and review daily invoicing queue ensuring timely & accurate invoicing
Manage invoice exceptions and make corrections as needed.
Perform account maintenance updates as needed to support invoicing requests and resolve issues including manual adjustments, address changes, credit memos and any other required transactions.
Upload customer invoices to various customer portals and remediate rejections
Provide internal and external customers with the assistance needed to resolve, troubleshoot, or escalate invoicing requests timely.
Ensure timely communication of acknowledgements, status updates and resolution of customer inquiries within the invoicing email box.
Assist with month end closing and annual audits.
Maintain and update SOP’s as needed relating to the billing process.
Establish and maintain positive relationships with cross functional teams involved in the AR process.
Continually seek opportunities for process improvement and efficiency.
Special projects and ad hoc reporting as requested.
Required:
Bachelor's degree in Finance, Accounting or Business Administration required
3-6 years related experience and/or training in a cross functional team collaboration
Experience with NetSuite/SalesForce is highly desirable
Strong written, verbal and interpersonal skills
Attention to detail with impeccable follow through is a must; ability to meet critical deadlines
Ability to work in a high-volume environment and manage daily invoicing
Ability to multi-task and prioritize workload
Ability to work with customers in a professional manner under stressful situations
Ability to work independently and collaboratively within a team
Quick learner, analytical, deductive reasoning, detail and quality oriented
Possess the ability to self-manage and adapt to changes, delays or unexpected shifts in priorities
Excellent skills with Microsoft Office Suite