Bilingual Operations Specialist

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. About The Role: As a Bilingual Operations (Public Records) Specialist, The primary responsibility for the Public Records Specialist is to cross check previous professional and personal records entered via the company platform by the applicants applying for jobs with the clients of First Advantage. These duties will be performed in a timely, accurate, thorough and respectful manner in accordance with company guidelines.

• Individual must be Bilingual in Spanish & English (verbal and written)

• Location: Position is 100% remote based in Colombia

• Hours: Monday to Friday 8:00 am - 5:00 pm (UTC-5)

This Is What You'll Do:

• Perform online research on criminal records and carry out an in-depth compliance analysis as requested adhering to deadlines

• Follow quality guidelines and also achieve the targets set by the Team Leader

• Mentors new joiners and quality checks work for compliance and accuracy

• Keeping information files and records up to date

• Communicate with managers and structures with issues related to compliance or risks encountered

• Follow IT Policy and Data Security guidelines

Requirements:

• Advanced English communication skills (Written and Oral)

• High School Diploma, GED, or equivalent required

• Can follow directions as established by company and client as this role will work with confidential data

•  At least 1+ year(s) of work experience is required, preferably in a call center, BPO/KPO environment, and/or with fact-checking and fact-checking responsibilities

• Typing speed of  at least 20 words per minute (WPM) with 90% accuracy.

• Familiar with MS Office Suite, especially Excel

• Attention to detail and use of good judgment, high analytical skills, organizational skills, and time-management skills

Performance: Setting and executing goals; attending regular 1:1 meetings; Participate in employee engagement Training: Attend required internal trainings (e.g., Compliance, Privacy); Attend business unit meetings; may occasionally attend internal customer-focused meetings at the request of the manager.  Physical Requirements & Work Environment: This role is largely sedentary in nature in a remote environment. This role routinely uses standard office equipment such as computers, digital phones, smart cameras, webcams, photocopiers, scanners, calculators, filing cabinets, and fax machines. The above statements are intended to describe the general nature and level of work that is done by most of the people assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities, and requirements. Why First Advantage is Your Next Big Career Move   First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!  

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.