Bilingual Customer Support Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
About AllTrails
AllTrails is the most trusted and used outdoors platform in the world. We help people explore the outdoors with hand-curated trail maps along with photos, reviews, and user recordings crowdsourced from our community of millions of registered hikers, mountain bikers, and trail runners in 150 countries. AllTrails is frequently ranked as a top-5 Health and Fitness app and has been downloaded by over 50 million people worldwide. AllTrails was selected as Apple's App of the Year in 2023!
Every day, we solve incredibly hard problems so that we can get more people outside having healthy, authentic experiences and a deeper appreciation of the outdoors. Join us!
What You'll Be Doing:
Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)
Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention
Serving as the voice of our community and championing feature requests to the Product team
Assisting the Product team with QA testing
Requirements:
Fluency in English as well as with French and/or German
2+ years of work experience in a customer support role
The desire to go above and beyond to help customers achieve the best experience
Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues
Excellent written and verbal skills; ability to explain complex concepts in a simple manner
A natural, deep curiosity that drives you to learn, investigate, constantly ask why
Humility, empathy and open-mindedness - no egos
Bonus Points:
Familiarity with Zendesk
Ability to communicate in Danish and/or Dutch
Familiarity with the mapping application ecosystem
Startup experience or experience working at a company that has scaled quickly
Passion for the outdoors
$65,000 - $85,000 a year
A successful candidate’s starting salary will be determined based on various factors such as skills, experience, training and credentials, as well as other business purposes or needs. It is not typical for a candidate to be hired at or near the top of the range of their role and compensation decisions are dependent on the factors and circumstances of each case.
Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.
AllTrails participates in the E-Verify program for all remote locations.
By submitting my application, I acknowledge and agree to AllTrails' Job Applicant Privacy Notice.
Bilingual Customer Support Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
About AllTrails
AllTrails is the most trusted and used outdoors platform in the world. We help people explore the outdoors with hand-curated trail maps along with photos, reviews, and user recordings crowdsourced from our community of millions of registered hikers, mountain bikers, and trail runners in 150 countries. AllTrails is frequently ranked as a top-5 Health and Fitness app and has been downloaded by over 50 million people worldwide. AllTrails was selected as Apple's App of the Year in 2023!
Every day, we solve incredibly hard problems so that we can get more people outside having healthy, authentic experiences and a deeper appreciation of the outdoors. Join us!
What You'll Be Doing:
Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)
Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention
Serving as the voice of our community and championing feature requests to the Product team
Assisting the Product team with QA testing
Requirements:
Fluency in English as well as with French and/or German
2+ years of work experience in a customer support role
The desire to go above and beyond to help customers achieve the best experience
Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues
Excellent written and verbal skills; ability to explain complex concepts in a simple manner
A natural, deep curiosity that drives you to learn, investigate, constantly ask why
Humility, empathy and open-mindedness - no egos
Bonus Points:
Familiarity with Zendesk
Ability to communicate in Danish and/or Dutch
Familiarity with the mapping application ecosystem
Startup experience or experience working at a company that has scaled quickly
Passion for the outdoors
$65,000 - $85,000 a year
A successful candidate’s starting salary will be determined based on various factors such as skills, experience, training and credentials, as well as other business purposes or needs. It is not typical for a candidate to be hired at or near the top of the range of their role and compensation decisions are dependent on the factors and circumstances of each case.
Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.
AllTrails participates in the E-Verify program for all remote locations.
By submitting my application, I acknowledge and agree to AllTrails' Job Applicant Privacy Notice.