Bi-Lingual Patient Liaison (English, and Spanish)
Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient travel and reimbursements, and Scout Academy, our secure, online, on-demand learning management system that ensures global compliance.
Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, wed love to have you join our rapidly growing team!
Position Summary:
We are looking to hire a talented, eager, and skilled Bi-lingual Patient Liaison to join our Portugal team in a remote position.The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner. Schedule information Fully remote position for the following shift:
Wednesday Sunday | 8:30 AM - 5:30 PM(GMT/GMT +1)
Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift) Some holiday work will be required, but will be compensated. Responsibilities of this position include but are not limited to:
Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
Scheduling travel and logistics requests for patients enrolled in clinical trials, including:
Arrangements including flights, hotel, ground transportation, and special needs assistance, as well as assist withany additional issues that arise during travel
Interaction and management of vendors handling travel requests
Review travel requests against study parameters and seekapprovals where necessary
Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary of those expenses
Responsible for training study site personnel on how to use the online portal including:
Creating/entering requests in the portalif applicable
The ideal candidate will have the following experience, skills, and knowledge:
BS or BA degree or equivalent experience
Minimum 3 years of experience within the customer service or life sciences industry preferred
Fluencyin Englishand Spanish(spoken and written)
Proficiency in French andPortuguese is a plus.
Experience working with multiple independent vendors to achieve results on a deadline
Experience in the travel and/or hospitality industry is a plus
Strong computer skills (Excel, Word, Outlook, Internet Explorer)
Ability to modify, edit, and create Excel spreadsheets, Word documents.
Ability to conduct hotel, venue, and destination research online.
Ability to work with financial information, including knowledge and understanding of foreign currency, and ability to convert to USD.
Ability to track and manage key dates/deadlines
The ability to learn quickly
Eager to learn and develop, with a high level of coachability and growth mindset
Excellent Interpersonal skills (friendly, out-going)
Attention to detail
Well organized with an ability to prioritize and multi-task.
Extremely customer service oriented
Patient, flexible attitude
Ability to work within and meet strict deadlines / time management.
Thrive in fast-paced environments, maintaining performance under pressure
Ability to evaluate and negotiate proposals from 3rd party suppliers
Innovative problem solver, using critical thinking to address challenges proactively
Diplomatic and discreet
Collaborative team player, fostering positive relationships with colleagues and clients
Visit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities. WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Bi-Lingual Patient Liaison (English, and Spanish)
Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient travel and reimbursements, and Scout Academy, our secure, online, on-demand learning management system that ensures global compliance.
Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, wed love to have you join our rapidly growing team!
Position Summary:
We are looking to hire a talented, eager, and skilled Bi-lingual Patient Liaison to join our Portugal team in a remote position.The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner. Schedule information Fully remote position for the following shift:
Wednesday Sunday | 8:30 AM - 5:30 PM(GMT/GMT +1)
Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift) Some holiday work will be required, but will be compensated. Responsibilities of this position include but are not limited to:
Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
Scheduling travel and logistics requests for patients enrolled in clinical trials, including:
Arrangements including flights, hotel, ground transportation, and special needs assistance, as well as assist withany additional issues that arise during travel
Interaction and management of vendors handling travel requests
Review travel requests against study parameters and seekapprovals where necessary
Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary of those expenses
Responsible for training study site personnel on how to use the online portal including:
Creating/entering requests in the portalif applicable
The ideal candidate will have the following experience, skills, and knowledge:
BS or BA degree or equivalent experience
Minimum 3 years of experience within the customer service or life sciences industry preferred
Fluencyin Englishand Spanish(spoken and written)
Proficiency in French andPortuguese is a plus.
Experience working with multiple independent vendors to achieve results on a deadline
Experience in the travel and/or hospitality industry is a plus
Strong computer skills (Excel, Word, Outlook, Internet Explorer)
Ability to modify, edit, and create Excel spreadsheets, Word documents.
Ability to conduct hotel, venue, and destination research online.
Ability to work with financial information, including knowledge and understanding of foreign currency, and ability to convert to USD.
Ability to track and manage key dates/deadlines
The ability to learn quickly
Eager to learn and develop, with a high level of coachability and growth mindset
Excellent Interpersonal skills (friendly, out-going)
Attention to detail
Well organized with an ability to prioritize and multi-task.
Extremely customer service oriented
Patient, flexible attitude
Ability to work within and meet strict deadlines / time management.
Thrive in fast-paced environments, maintaining performance under pressure
Ability to evaluate and negotiate proposals from 3rd party suppliers
Innovative problem solver, using critical thinking to address challenges proactively
Diplomatic and discreet
Collaborative team player, fostering positive relationships with colleagues and clients
Visit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities. WE ARE AN EQUAL OPPORTUNITY EMPLOYER