Position Overview

The Team Lead, Behavioral Health is a front-line clinical leadership role responsible for the day-to-day management and support of Triplemoon's Behavioral Health Care Manager (BHCM) team. Reporting to the Director of Behavioral Health, this role sits at the intersection of clinical quality and team operations — ensuring BHCMs are delivering high-quality, compliant, and clinically sound care within our CoCM program.

The ideal candidate is a seasoned clinician with natural leadership instincts, strong attention to clinical quality, and the organizational skills to keep a distributed team running smoothly. This role is well-suited for an experienced BHCM who is ready to grow into a formal leadership position.

Primary Responsibilities

Day-to-Day BHCM Team Management

• Serve as the first point of contact for BHCMs on day-to-day operational and care delivery questions
• Monitor team schedules, caseload distribution, and daily workflows to ensure consistent patient coverage
• Support BHCMs in navigating complex patient situations, escalating to the Director of Behavioral Health and Chief Clinical Officer as appropriate
• Promote a culture of accountability, clinical excellence, and psychological safety across the BHCM team
• Conduct regular check-ins with individual BHCMs to surface operational barriers and support team morale

Quality Oversight

• Conduct regular shadow sessions with BHCMs, providing structured, real-time feedback on clinical delivery and documentation
• Complete chart audits to assess documentation quality, care cadence adherence, and registry accuracy
• Identify patterns in quality gaps and escalate systemic issues to the Director of Behavioral Health
• Support rollout and adherence to updated clinical workflows and SOPs as developed by the Manager of Education, Curriculum & Credentialing

Registry Review Support

• Attend weekly registry review meetings led by the Sr. Manager of Psychiatry
• Capture and follow up on action items from registry review, coordinating with BHCMs to ensure timely implementation
• Monitor patient engagement against clinical cadence guidelines and flag outliers for discussion at registry review

Clinical Operations Support

• Serve as an operational liaison between the BHCM team and clinical leadership, surfacing workflow friction points and improvement opportunities
• Support onboarding of new BHCMs in coordination with the Director of Behavioral Health and Manager of Education, Curriculum & Credentialing
• Contribute to the development and refinement of clinical operating procedures based on day-to-day team experience
• Assist in tracking BHCM performance metrics and provide input to the Director of Behavioral Health for performance management processes

Qualifications

Required

• Active clinical licensure (LCSW, LPC, LMFT, or equivalent) in at least one Triplemoon-supported state
• Minimum 3 years of direct clinical experience in a behavioral health setting
• Prior experience in a Collaborative Care Model (CoCM) or integrated behavioral health environment strongly preferred
• Demonstrated ability to provide peer coaching, feedback, or informal leadership to clinical colleagues
• Strong organizational skills and comfort managing multiple competing priorities in a fast-paced, remote environment
• Proficiency with EHR platforms and registry-based care management workflows

Preferred

• Experience in a supervisory, lead, or team coordination role
• Familiarity with CMS documentation standards and billing-eligible encounter requirements under CoCM
• Multi-state licensure or willingness to obtain licensure across Triplemoon's supported states
• Experience with PHQ, GAD-7, PSC-17, or other standardized behavioral health screeners

What Success Looks Like

In the first 90 days, the Team Lead will develop a strong working knowledge of the BHCM team's workflows, begin conducting shadow sessions and chart reviews, and take ownership of the weekly registry review list. Within six months, the Team Lead will be a trusted operational resource for the BHCM team, with measurable improvements in care cadence adherence, documentation quality, and team engagement.