Associate Renewals Manager

The Associate Renewals Manager reports to the Manager, Renewals or Senior Manager, Renewals.

Associate Renewals Manager Job Grade

The Associate Renewals Manager is a grade 5.

Associate Renewals Manager Responsibilities

• Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.

• Execute the renewal process to ensure ARR is retained or expanded

• Evaluate license usage and complete the true-up requirements

• Understand and align customer’s business needs and goals to generate renewal quotes

• Provide renewals adminstration support to Renewals Managers, and Account Executives

• Ensure that renewals are closed on a timely basis

• Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics

• Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval

Associate Renewals Manager Requirements

• Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)

• Demonstrated progressive experience with B2B software sales

• Experience with subscription GTM approaches for customer success management and renewals

• Effective communicator, strong interpersonal and collaboration skills

• Motivated, driven and results-oriented

• Strong negotiation, presentation and closing skills

• Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.

• You share our values, and work in accordance with those values.

How GitLab will support you

• Benefits to support your health, finances, and well-being

• All remote, asynchronous work environment

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and development budget 

• Parental leave 

• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

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