Associate Director - Care Delivery Learning & Development
To see similar active jobs please follow this link: Remote Education jobs
As Associate Director of Care Delivery Learning & Development, you will develop, implement, and oversee all training & education for our front-line patient care teams including the providers (RNs, NPs, MDs) that deliver care and the patient advocates who work alongside them. Reporting to the Senior Director of Care Delivery Optimization, you will own the strategy, execution, and continuous improvement of a scalable training and education program. You will work across a range of functional areas (from IT to Clinical) to translate complex and evolving information into impactful learning content. You will equip our front-line teams with the knowledge foundation they need to deliver effective, high-quality care at scale.
What You'll Do:
Content strategy | Develop an overarching program / architecture for the various types of training & education needs of our front-line patient care team. Topics include, but are not limited to: condition- or product-specific launches, updated clinical guidelines, quality & safety protocols, “webside manner”(patient-facing communication skills), new features in Ro’s proprietary EMR, and workflows used to deliver high quality care at scale
Scalable content delivery | Establish and maintain the training systems, tools (including but not limited to a LMS), and curriculum in a way that is effective, efficient, and scalable for a geographically-distributed, remote provider-base
Effective, e.g.: able to achieve the goal of onboarding new care providers successfully or optimizing current providers
Efficient, e.g.,: streamline and simplify content across audiences to avoid duplicative work.
Scalable, e.g.,: craft materials for asynchronous / on-demand engagement
Content development | Develop effective learning content for Ro’s front-line Care Delivery teams by translating complex and evolving material into simple and effective multimodal training tools and resources Doing so will require partnership with a variety of cross-functional partners/SMEs in Clinical, Product, Quality & Safety and other parts of Ro Though you will not be fluent in each of these functional areas, you will become sufficiently conversant to work with those SMEs to translate their expertise into effective training content
Metrics & continuous improvement | As part of end-to-end ownership and maintenance of a best-in-class care delivery training & education program, be responsible for establishing, monitoring and responding to outcome measures pertaining to the effectiveness of learning content and implementation. Based on that, make decisions about revisions and continuous improvement to ensure that materials and approaches are current, effective, and compliant with industry & safety standards
What You'll Bring to the Team:
8-10+ years of experience in a clinical / healthcare training role
Experience training in a telemedicine setting preferred
Clinical experience preferred
Start-up experience preferred
Hands-on experience developing and facilitating a range of learning tactics, modalities, and tools - including, asynchronous training and learning technologies
Experience designing and delivering training to a clinical population that takes into account healthcare/telehealth industry standards and best practices in adult learning and content design
A knack for simplifying complex workflows into multi-modal digestible & practical training materials
An obsession with details and comfort with complexity that allows you to comprehend clinical and technical workflows
A strategic mindset and a “roll-up-your-sleeves” attitude -- no task is too small for you
Experience working with cross-functional teams Product / Engineering, Quality, and Clinical teams
High sense of urgency, accountability, and ownership
Appetite for a fast-paced environment, where responding to evolving priorities and technology is critical for successExceptional written, presentation, and facilitation skills
We've Got You Covered:
Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, and fitness
The target base salary for this position ranges from $127,500 to $161,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
About the job
Associate Director - Care Delivery Learning & Development
To see similar active jobs please follow this link: Remote Education jobs
As Associate Director of Care Delivery Learning & Development, you will develop, implement, and oversee all training & education for our front-line patient care teams including the providers (RNs, NPs, MDs) that deliver care and the patient advocates who work alongside them. Reporting to the Senior Director of Care Delivery Optimization, you will own the strategy, execution, and continuous improvement of a scalable training and education program. You will work across a range of functional areas (from IT to Clinical) to translate complex and evolving information into impactful learning content. You will equip our front-line teams with the knowledge foundation they need to deliver effective, high-quality care at scale.
What You'll Do:
Content strategy | Develop an overarching program / architecture for the various types of training & education needs of our front-line patient care team. Topics include, but are not limited to: condition- or product-specific launches, updated clinical guidelines, quality & safety protocols, “webside manner”(patient-facing communication skills), new features in Ro’s proprietary EMR, and workflows used to deliver high quality care at scale
Scalable content delivery | Establish and maintain the training systems, tools (including but not limited to a LMS), and curriculum in a way that is effective, efficient, and scalable for a geographically-distributed, remote provider-base
Effective, e.g.: able to achieve the goal of onboarding new care providers successfully or optimizing current providers
Efficient, e.g.,: streamline and simplify content across audiences to avoid duplicative work.
Scalable, e.g.,: craft materials for asynchronous / on-demand engagement
Content development | Develop effective learning content for Ro’s front-line Care Delivery teams by translating complex and evolving material into simple and effective multimodal training tools and resources Doing so will require partnership with a variety of cross-functional partners/SMEs in Clinical, Product, Quality & Safety and other parts of Ro Though you will not be fluent in each of these functional areas, you will become sufficiently conversant to work with those SMEs to translate their expertise into effective training content
Metrics & continuous improvement | As part of end-to-end ownership and maintenance of a best-in-class care delivery training & education program, be responsible for establishing, monitoring and responding to outcome measures pertaining to the effectiveness of learning content and implementation. Based on that, make decisions about revisions and continuous improvement to ensure that materials and approaches are current, effective, and compliant with industry & safety standards
What You'll Bring to the Team:
8-10+ years of experience in a clinical / healthcare training role
Experience training in a telemedicine setting preferred
Clinical experience preferred
Start-up experience preferred
Hands-on experience developing and facilitating a range of learning tactics, modalities, and tools - including, asynchronous training and learning technologies
Experience designing and delivering training to a clinical population that takes into account healthcare/telehealth industry standards and best practices in adult learning and content design
A knack for simplifying complex workflows into multi-modal digestible & practical training materials
An obsession with details and comfort with complexity that allows you to comprehend clinical and technical workflows
A strategic mindset and a “roll-up-your-sleeves” attitude -- no task is too small for you
Experience working with cross-functional teams Product / Engineering, Quality, and Clinical teams
High sense of urgency, accountability, and ownership
Appetite for a fast-paced environment, where responding to evolving priorities and technology is critical for successExceptional written, presentation, and facilitation skills
We've Got You Covered:
Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, and fitness
The target base salary for this position ranges from $127,500 to $161,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.