Associate Coach Services Program Manager

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

The Associate Coach Services Program Manager will be a critical member of the Implementation team, delivering on custom program requirements for BetterUp’s new and existing customer launches. This person will directly contribute to BetterUp’s mission by ensuring all BetterUp members are matched with the right coach pool, and that BetterUp’s coaches are prepared for success. The Associate Coach Services Program Manager will support the Coach Services team in fulfillment of customer coach requirements by managing custom coach pools and providing coach enablement to deliver exceptional outcomes to our customers. 

This role requires a critical thinker and a strong operator. Beyond the classic program manager skill set of collaboration and organization, the ability to influence others and clearly communicate program risks and issues will be key to success in this role. The Associate Coach Services Program Manager will report to the Manager of Implementation Management. 

What you’ll do:

• Develop and implement effective learning plans for BetterUp coaches, focusing on their preparation for partner and program launches

• Fulfill customer requests to identify specific coaches and build custom coach pools 

• Send initial coach communications and follow-ups as needed for customer deployments

• Review and manage a queue of Coach Services Case Requests 

• Support coach enablement, customer support, or communication needs for experimental or complex implementations, such as coaching circles. 

• Partner with Coach Operations to proactively forecast and identify coaches for beta pilots, special launches, and custom programs, ensuring healthy coach supply for custom programs

• Work closely with Implementation, Sales, Operations, and Customer Support teams to represent the coaching perspective during launch planning and execution.

• Continuously evaluate and refine processes with a focus on meeting the growing needs of the organization

If you have some or all of the following, please apply:

• Experience in a program management, operations, or customer delivery role (experience working with a community network or in learning and development is a plus)

• Collaborative, cross-functional mindset with the ability to build trust and bring the right stakeholders together to collaborate on project milestones and outcomes 

• Self-motivated and able to take on a variety of projects and responsibilities, a willingness to learn, a strong sense of accountability, and a proven track record of delivering results

• Able to make quick decisions while balancing the right outcome for the business, coaches, and customers

• Ability to influence others without direct authority and, at times, challenge the status quo

• Superior verbal and written communication skills, including the ability to listen carefully, influence, and build relationships with a wide range of stakeholders 

• Ability to problem-solve, synthesize large amounts of new information, and make decisions in highly ambiguous situations

• Detail-oriented and conscientious about documenting and tracking all detailed action items, issues, and risks

• Ability to operate and execute in a high-pressure, deadline-driven, global environment

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 

• A competitive compensation plan with opportunity for advancement

• Medical, dental and vision insurance

• Flexible paid time off

• Per year: 

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)

  • 5 Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks 

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply. BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $101,600 – $168,000.

If you live in New York, the base salary range for this role is:  $112,000 – $168,000: New York City $106,400 – $159,600: Nassau, Newburgh $101,600 – $152,400: Albany, Buffalo, Rochester, Syracuse

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co

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