Shape what’s next in dental technology Join Henry Schein One!  

Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices.  We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated. 

The Ascend Practice Management Trainer position is responsible for providing training and implementation of the suite of Henry Schein One eServices to all new or existing customers.   Professional, timely and effective customer service expectations are met and/or always exceeded.  Active participant, and contributor to the achievement of individual, team, and department goals. Work toward and assist in the achievement of individual, team, and department goals. This position is remote. What you will do

• Facilitate remote training calls with new and existing customers using standardized curriculum agenda

• Instruct offices using prepared curriculum on each topic

• Provide post training session documentation on related topics

• Maintain updated calendar

• Responsible for excellent time management skills to achieve customer service expectations

• Maintain individual utilization and productivity goals as determined by leadership

• Schedule follow up sessions or webinars with customers as needed

• Provide email communication to offices and other team members as required

• Attend and participate in weekly team meetings

• Document sessions within CRM system

• Work on several different software platforms to retrieve customer data for monitoring

• Maintain an average of 75% of work time on phone with customers

• Maintain a personal CSAT score of 90% or above

• Work with Implementation team members to coordinate Core and eServices training sessions

• Collaborate with Support team members to resolve technical issues for customers

• Communicate with eServices Team Leader and/or direct supervisor on complex technical issues for customers

• Collaborate with Escalations Team to resolve customer’s concerns

• Provide shadowing opportunities on a regular basis

• Participate in special projects and perform other duties as required based on current business needs

What we are looking for

• Typically 5 or more years of related experience.

• Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

• Practice management software and services including Henry Schein One solutions experience

• Professional training experience

• Dental industry experience

• Proficient with Microsoft Office products

• Excellent time management skills and the ability to prioritize work

• Ability to set clear team goals, delegate tasks and set deadlines

• Very good attention to detail and accuracy

• Customer service oriented and ability to work with and resolve mderate issues

• Ability to plan and arrange activities

• Excellent interpersonal communication skills

• Excellent  written and verbal communication skills

• Ability to maintain confidential and highly sensitive information

• Ability to work in a team environment

• Ability to multi-task

• Ability to manage conflict

• Capacity to work effectively under pressure

• Good analysis and problem solving skills

• Oversee multiple and/or complex projects

• Identify and recommend continuous improvement opportunities

• Establish productive working relationships at multiple levels within the organization

The posted range for this position is 55,000-65,000, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range. What you’ll gain as a #TeamSchein member A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE! Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories.