Application Engineer

The Application Engineer at GuidePoint Security will work on the cutting edge of Information Technology and Information Security. They should have a strong interest/capability in creating user information solutions by designing, developing, and maintaining Internet/intranet applications, automating processes using existing technologies, developing new technologies, and integrating disparate systems.

Roles and Responsibilities

• Demonstrate strong interpersonal, verbal and written communication skills.

  • Define application and integration solutions by analyzing user requirements; envisioning system features and functionality and gaining user acceptance through detailed acceptance criteria.

  • Ability to own applications responsible for to drive innovation and results.

• Document process and data mappings to provide clear definition for solutions.

  • Develop applications and interfaces by coordinating cross-functional requirements, schedules, and activities, contributing to team meetings, testing and troubleshooting development and production issues across multiple environments and operating platforms.

  • Drive simplicity in design to support highly configurable, scalable and reliable solutions.

• Provide development and support assistance to ensure applications and interfaces are functional, effective and available.

  • Demonstrate ability to provide exceptional customer service to the GuidePoint user base including developing documentation and training content.

• Take accountability for the platforms and functionality being delivered including delivering on all scheduled project and release tasks, enhancements, and support requests.

  • Adhere to standards and IT best practices, including but not limited to system, design, operational effectiveness, installation, and security.

  • Maintain job knowledge by researching new technologies and software products; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Be willing to accept changes in the organization and adapt to changes through learning and communication.

• Communicate progress, challenges and issues to management in an effective, consistent and timely manner.

  • Provide after-hours support as required.

  • Other duties as assigned.

Position Requirements 

• Experience with administering and enhancing SaaS applications such as Salesforce

• Experience developing interfaces to existing applications using REST APIs

• Experience with middleware integration tools such as Workato

• Experience with ticketing systems such as JIRA

Educational & Professional Credentials

• Bachelor’s in Computer Science, another relevant discipline, or equivalent experience

• 7+ years of development and integration experience

• Applicable certifications are a plus

Travel & Office Location

• Approximately 10% out-of-town travel to regional offices and/or data centers

• Work remotely or at the regional office when not traveling