Application Engineer
Provide complete Level 2/3 technical and product support to aid end users and channel partners; Concisely document, troubleshoot and resolve software and hardware. Provide an exceptional customer experience and resolve technical customer queries during calls, emails, chat, on-site (where applicable) and addressing customer escalations; Collaborate with the regional and global support teams to provide high quality and effective customer experience; Offer solutions and resolve product/technical issues, and transition call/enquiries to a sales opportunity, including upselling/cross selling (where applicable); Update and work-assigned cases in a timely manner; Supporting with building a competitive knowledge database that allow generation and maintenance of price/performance maps; Support with interpreting market demand/sizing and competitive analysis reports; Analyse customer profiles to support Product Management, Sales & Marketing activities to drive company strategy; Participation in relevant industry events to drive demand generation and sales conversion. Supporting line manager to identify opportunities for growth through daily activities; Support with an ad hoc requests if needed; Diploma or degree in Electrical, Electronic, or mechanical engineering, or equivalent experience in an Electrical technical field is essential. Minimum of 5 years of combined hands-on experience in a technical field and customer-facing roles, preferably within the test & measurement, industrial automation, or related sectors. Marketing knowledge and experience are highly desired with a flair for analysis, research and customer service. Excellent communication skills (verbal and written), professionalism and a desire to close the deal on sales. Fluent verbal communication skills in both English and Mandarin are required to engage effectively with regional and global stakeholders. Ability to multitask, with excellent time management and prioritization skills.
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Application Engineer
Provide complete Level 2/3 technical and product support to aid end users and channel partners; Concisely document, troubleshoot and resolve software and hardware. Provide an exceptional customer experience and resolve technical customer queries during calls, emails, chat, on-site (where applicable) and addressing customer escalations; Collaborate with the regional and global support teams to provide high quality and effective customer experience; Offer solutions and resolve product/technical issues, and transition call/enquiries to a sales opportunity, including upselling/cross selling (where applicable); Update and work-assigned cases in a timely manner; Supporting with building a competitive knowledge database that allow generation and maintenance of price/performance maps; Support with interpreting market demand/sizing and competitive analysis reports; Analyse customer profiles to support Product Management, Sales & Marketing activities to drive company strategy; Participation in relevant industry events to drive demand generation and sales conversion. Supporting line manager to identify opportunities for growth through daily activities; Support with an ad hoc requests if needed; Diploma or degree in Electrical, Electronic, or mechanical engineering, or equivalent experience in an Electrical technical field is essential. Minimum of 5 years of combined hands-on experience in a technical field and customer-facing roles, preferably within the test & measurement, industrial automation, or related sectors. Marketing knowledge and experience are highly desired with a flair for analysis, research and customer service. Excellent communication skills (verbal and written), professionalism and a desire to close the deal on sales. Fluent verbal communication skills in both English and Mandarin are required to engage effectively with regional and global stakeholders. Ability to multitask, with excellent time management and prioritization skills.