AI Conversation Designer
About the Role
Join JustAnswer as an AI Conversation Designer and help shape how millions of people around the world interact with intelligent chat experiences. You’ll design natural, human-like conversations that connect customers to expert help—blending creativity, data, and AI innovation to redefine what’s possible in digital assistance.
You’ll work at the intersection of UX, AI, and language, building experiences that combine human empathy with machine efficiency. If you’re passionate about crafting conversations that feel human and deliver measurable business impact, this is your opportunity to make a difference.
What You’ll Do
Design & Prototype
Create engaging, user-centered conversational flows for chatbots and AI assistants across e-commerce and customer service journeys.
Write clear, brand-aligned dialogue and prompts that balance tone, clarity, and conversion goals.
Collaborate with product and engineering to prototype and test new conversation experiences.
Optimize & Evolve
Analyze conversation data and performance metrics to identify friction points and opportunities for improvement.
Apply NLP, LLMs, and prompt engineering techniques to enhance chatbot accuracy, tone, and scalability.
Conduct linguistic, functional, and regression QA to ensure quality and consistency across global markets.
Collaborate & Scale
Partner cross-functionally with designers, data analysts, and regional teams to localize chatbot experiences.
Support strategic projects such as chatbot consolidation, A/B testing, and new bot launches.
Advocate for best practices in conversation design, UX writing, and AI-assisted communication.
What We’re Looking For
2+ years of experience designing, launching, or maintaining chatbot or conversational AI experiences.
Familiarity with conversational platforms (Dialogflow, Watson, Rasa, or similar).
Understanding of NLP concepts and experience working with LLMs or prompt engineering.
Strong writing and storytelling skills with an eye for tone, flow, and user intent.
Comfortable analyzing data in tools like Excel, PowerBI, or Amplitude.
Working knowledge of HTML, JavaScript, or Python is a plus.
Excellent attention to detail, organization, and communication skills in agile environments.
Bonus Points For:
Experience with ChatScript or other chatbot scripting languages.
Localization experience across international markets.
Prior work in e-commerce, marketplaces, or customer experience.
Ability to independently lead QA testing and post-launch optimization.
Why Join JustAnswer
At JustAnswer, we’re redefining how people access expert help—combining AI-powered conversation design with human expertise to deliver fast, personalized support.
You’ll join a global, mission-driven team working at the intersection of technology, language, and empathy. Every interaction you design helps someone get answers, make decisions, or solve a problem that matters.
We offer a flexible, collaborative environment where designers, engineers, and product thinkers shape the future of AI + Human interaction together.
The Impact You’ll Have
Your work will directly influence how millions of customers experience JustAnswer every month—turning complex questions into simple, conversational solutions. You’ll help us scale intelligent, empathetic digital experiences that feel less like tech—and more like help.
Remote From these States California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.
Pay Transparency JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.
About the job
Apply for this position
AI Conversation Designer
About the Role
Join JustAnswer as an AI Conversation Designer and help shape how millions of people around the world interact with intelligent chat experiences. You’ll design natural, human-like conversations that connect customers to expert help—blending creativity, data, and AI innovation to redefine what’s possible in digital assistance.
You’ll work at the intersection of UX, AI, and language, building experiences that combine human empathy with machine efficiency. If you’re passionate about crafting conversations that feel human and deliver measurable business impact, this is your opportunity to make a difference.
What You’ll Do
Design & Prototype
Create engaging, user-centered conversational flows for chatbots and AI assistants across e-commerce and customer service journeys.
Write clear, brand-aligned dialogue and prompts that balance tone, clarity, and conversion goals.
Collaborate with product and engineering to prototype and test new conversation experiences.
Optimize & Evolve
Analyze conversation data and performance metrics to identify friction points and opportunities for improvement.
Apply NLP, LLMs, and prompt engineering techniques to enhance chatbot accuracy, tone, and scalability.
Conduct linguistic, functional, and regression QA to ensure quality and consistency across global markets.
Collaborate & Scale
Partner cross-functionally with designers, data analysts, and regional teams to localize chatbot experiences.
Support strategic projects such as chatbot consolidation, A/B testing, and new bot launches.
Advocate for best practices in conversation design, UX writing, and AI-assisted communication.
What We’re Looking For
2+ years of experience designing, launching, or maintaining chatbot or conversational AI experiences.
Familiarity with conversational platforms (Dialogflow, Watson, Rasa, or similar).
Understanding of NLP concepts and experience working with LLMs or prompt engineering.
Strong writing and storytelling skills with an eye for tone, flow, and user intent.
Comfortable analyzing data in tools like Excel, PowerBI, or Amplitude.
Working knowledge of HTML, JavaScript, or Python is a plus.
Excellent attention to detail, organization, and communication skills in agile environments.
Bonus Points For:
Experience with ChatScript or other chatbot scripting languages.
Localization experience across international markets.
Prior work in e-commerce, marketplaces, or customer experience.
Ability to independently lead QA testing and post-launch optimization.
Why Join JustAnswer
At JustAnswer, we’re redefining how people access expert help—combining AI-powered conversation design with human expertise to deliver fast, personalized support.
You’ll join a global, mission-driven team working at the intersection of technology, language, and empathy. Every interaction you design helps someone get answers, make decisions, or solve a problem that matters.
We offer a flexible, collaborative environment where designers, engineers, and product thinkers shape the future of AI + Human interaction together.
The Impact You’ll Have
Your work will directly influence how millions of customers experience JustAnswer every month—turning complex questions into simple, conversational solutions. You’ll help us scale intelligent, empathetic digital experiences that feel less like tech—and more like help.
Remote From these States California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.
Pay Transparency JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.