Account Manager
Are you looking for an exciting and fulfilling new position? Join our dynamic team at WEP Clinical, where your contributions will play a key role in driving impactful solutions and improving outcomes for clients and patients. We encourage innovation and collaboration, challenging our team to bring forward ideas that make a real difference. Be part of a mission-driven organization dedicated to advancing clinical research and transforming lives.
We are posting this role now and will be reviewing applications on a rolling basis between now and Christmas. Interviews will begin in the New Year, so you may experience a brief delay in hearing back from us during the holiday period. Thank you in advance for your patience - we look forward to connecting in January.
Role Objectives:
The WEP Clinical Account Manager is responsible for managing and growing relationships with R&D / Clinical Trial Sourcing (CTS) clients and for supporting the development and execution of the sales, business development, and customer account management activities at WEP Clinical. This role owns client communication, quoting and proposal submissions, and expansion of business within existing accounts while working closely with internal stakeholders across Sourcing/Procurement (global), Warehouse/Operations, and Inside Sales.
The Ideal Candidate:
A Team Player
Excellent Communicator
A Self Starter
Strategic
What You'll Do:
Serve as the primary client contact for assigned R&D/CTS customers, managing all forms of communication (email, phone, virtual meetings) and acting as the single point of contact for account needs.
Prepare, review, and submit product quotes, proposals, and commercial documentation in line with client requirements and company pricing policies.
Drive account growth by identifying and developing opportunities to expand services and product usage within existing client accounts.
Coordinate internally with global Sourcing/Procurement, Warehouse/Operations, Inside Sales, and other teams to ensure seamless product supply and timely delivery.
Support the R&D/Clinical Trial Sourcing team to develop and execute plans designed to increase revenue and capture new opportunities.
Generate and process purchase orders, maintain accurate quote and order documentation, and ensure proper follow-through until order completion.
Manage customer qualification and requalification processes in alignment with internal compliance and quality requirements.
Maintain and develop partnerships through targeted propositions and consultative sales methods to optimize service quality, client satisfaction, and business growth.
Assist with customer documentation and review CTS marketing materials as needed.
Contribute to achieving monthly sales and profit targets by supporting revenue-generating activities and measurable sales growth initiatives.
Work in accordance with current GDP guidelines and WEP Clinical’s Quality Management System.
What You'll Need:
Bachelor’s degree (Science, Business, Pharmaceutical, Finance, or related field preferred)
4-7 years’ experience in customer account management, business development, or a related commercial role
Demonstrated ability to manage client relationships, lead meetings, and initiate outreach to prospects
Strong verbal and written communication skills
Proven organizational skills with attention to detail and ability to manage multiple priorities
Proficient with Microsoft Office (Excel and PowerPoint) and CRM platforms/software
What We Offer:
Medical, dental, and vision insurance, FSA, HSA
Voluntary short-term and long-term disability insurance
Voluntary life insurance
401K safe harbor plan and company match
Paid vacation, holiday, and sick time
Paid maternity & paternity leave
What sets us apart:
WEP Clinical partners with sponsors to help patients and physicians gain early access to medicines when no other treatment options are available. WEP Clinical has over 15 years of experience distributing products to over 120 countries worldwide to treat unmet patient needs.
We're Committed to Our Team:
WEP has many initiatives to encourage wellness, growth and development, and team relationships. Check out our LinkedIn Life Page to learn more about our team events, and all that we do to support our employees.
We're Committed to DEI:
At WEP Clinical, acceptance, recognition, and engagement are the core of our DEI values. We are committed to giving employees opportunities for personal and professional success and growth, embracing everyone's unique identities.
Our services include:
Access Programs
Clinical Trial Services
Patient Site Solutions
Clinical Trial Supply
Market Access and Commercialization
WEP Clinical is a smoke-free, drug-free, and alcohol-free work environment.
WEP Clinical is an equal-opportunity employer. WEP Clinical does not unlawfully discriminate against employees or applicants for employment based on an individual’s race, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, genetic information, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. WEP Clinical will make reasonable accommodation for qualified individuals with known disabilities, in accordance with applicable law.
About the job
Apply for this position
Account Manager
Are you looking for an exciting and fulfilling new position? Join our dynamic team at WEP Clinical, where your contributions will play a key role in driving impactful solutions and improving outcomes for clients and patients. We encourage innovation and collaboration, challenging our team to bring forward ideas that make a real difference. Be part of a mission-driven organization dedicated to advancing clinical research and transforming lives.
We are posting this role now and will be reviewing applications on a rolling basis between now and Christmas. Interviews will begin in the New Year, so you may experience a brief delay in hearing back from us during the holiday period. Thank you in advance for your patience - we look forward to connecting in January.
Role Objectives:
The WEP Clinical Account Manager is responsible for managing and growing relationships with R&D / Clinical Trial Sourcing (CTS) clients and for supporting the development and execution of the sales, business development, and customer account management activities at WEP Clinical. This role owns client communication, quoting and proposal submissions, and expansion of business within existing accounts while working closely with internal stakeholders across Sourcing/Procurement (global), Warehouse/Operations, and Inside Sales.
The Ideal Candidate:
A Team Player
Excellent Communicator
A Self Starter
Strategic
What You'll Do:
Serve as the primary client contact for assigned R&D/CTS customers, managing all forms of communication (email, phone, virtual meetings) and acting as the single point of contact for account needs.
Prepare, review, and submit product quotes, proposals, and commercial documentation in line with client requirements and company pricing policies.
Drive account growth by identifying and developing opportunities to expand services and product usage within existing client accounts.
Coordinate internally with global Sourcing/Procurement, Warehouse/Operations, Inside Sales, and other teams to ensure seamless product supply and timely delivery.
Support the R&D/Clinical Trial Sourcing team to develop and execute plans designed to increase revenue and capture new opportunities.
Generate and process purchase orders, maintain accurate quote and order documentation, and ensure proper follow-through until order completion.
Manage customer qualification and requalification processes in alignment with internal compliance and quality requirements.
Maintain and develop partnerships through targeted propositions and consultative sales methods to optimize service quality, client satisfaction, and business growth.
Assist with customer documentation and review CTS marketing materials as needed.
Contribute to achieving monthly sales and profit targets by supporting revenue-generating activities and measurable sales growth initiatives.
Work in accordance with current GDP guidelines and WEP Clinical’s Quality Management System.
What You'll Need:
Bachelor’s degree (Science, Business, Pharmaceutical, Finance, or related field preferred)
4-7 years’ experience in customer account management, business development, or a related commercial role
Demonstrated ability to manage client relationships, lead meetings, and initiate outreach to prospects
Strong verbal and written communication skills
Proven organizational skills with attention to detail and ability to manage multiple priorities
Proficient with Microsoft Office (Excel and PowerPoint) and CRM platforms/software
What We Offer:
Medical, dental, and vision insurance, FSA, HSA
Voluntary short-term and long-term disability insurance
Voluntary life insurance
401K safe harbor plan and company match
Paid vacation, holiday, and sick time
Paid maternity & paternity leave
What sets us apart:
WEP Clinical partners with sponsors to help patients and physicians gain early access to medicines when no other treatment options are available. WEP Clinical has over 15 years of experience distributing products to over 120 countries worldwide to treat unmet patient needs.
We're Committed to Our Team:
WEP has many initiatives to encourage wellness, growth and development, and team relationships. Check out our LinkedIn Life Page to learn more about our team events, and all that we do to support our employees.
We're Committed to DEI:
At WEP Clinical, acceptance, recognition, and engagement are the core of our DEI values. We are committed to giving employees opportunities for personal and professional success and growth, embracing everyone's unique identities.
Our services include:
Access Programs
Clinical Trial Services
Patient Site Solutions
Clinical Trial Supply
Market Access and Commercialization
WEP Clinical is a smoke-free, drug-free, and alcohol-free work environment.
WEP Clinical is an equal-opportunity employer. WEP Clinical does not unlawfully discriminate against employees or applicants for employment based on an individual’s race, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, genetic information, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. WEP Clinical will make reasonable accommodation for qualified individuals with known disabilities, in accordance with applicable law.