Account Manager

​​About Us

As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our teammember’s work-life balance, with unlimited paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have weekly virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!

The Opportunity

TrustArc takes pride in having an extremely high customer retention rate. This is due to our market-leading solutions, extensive privacy expertise and our top-notch Account Managers. 

Armed with a full solution suite of innovative software applications & professional services, you will help our customers mitigate risks(s), drive revenue through data-driven initiatives and ensure compliance with global Privacy regulations. 

The successful Account Manager will have the ability to develop and maintain client relationships, assess market opportunities, up-sell/cross-sell solutions within our growing customer base.

What You Will Do

• Manage an assigned customer account base, as well as, a set of new customer accounts as the new business Account Executive team acquires them.

• Account Managers have an outcome-based/consultative methodology while working with customers.

• Diagnose and fully understand customers’ business needs as you develop multiple relationships across the customers’ organization.

• A clear understanding of all TrustArc services and business benefits, with in-depth understanding of the TrustArc solutions you are focused on selling.

• Provide online demos and presentations to prospects/customers.

• Maintain contact with an assigned list of customers to ensure customer satisfaction, issue resolution, and identifying cross-sell opportunities for TrustArc’s solution portfolio.

• Responsible for forecasting and activity updates and managing your business in Salesforce.

• Meet and exceed quarterly quota objectives, monthly targets, prospecting activity and pipeline goals.

What You Will Bring

• 5-10 years of quota carrying, direct B2B sales experience, preferably selling SaaS solutions.

• Experience with maintaining and growing a broad set of customer relationships.

• Experience with selling & managing complex, consultative value driven engagements.

• Communicate effectively across all levels (C, VP, Dir, Mgr, etc..) and key decision makers.

• Experience with selling across multiple major industries & into multiple roles, functions & buyers.

• Track record of negotiating, structuring and executing complex agreements.

• Consistent quota overachievement via strong customer retention rates and driving growing with upsell/cross sell pipeline development.

• Experience collaborating with cross-functional teams.

• Strong ability to articulate contractual, technical, and financial value points to customers, including executive leaders.

• Outstanding communication and presentation skills with experience presenting to C-level executives.

• Proficiency in Salesforce CRMPrefer: Multi-lingual (Mandarin in high demand)

Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!

What We Offer

• Health, Vision, and Dental Care (also available for partner)

• Endless PTO Program

• 100% Work from Home

• Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle

• $2,500 active employee referral program

Compensation: $160,000 OTE per year (uncapped commission)

Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Equal Opportunity

TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at hr@trustarc.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.