Account Manager (GRC Technologies)

SAI360 – Who We Are

SAI360 is giving companies a new perspective on risk management. By integrating Governance, Risk, Compliance (GRC) software and Ethics &Compliance Learning resources, SAI360 can broaden your risk horizon and increase your ability to identify, manage, and mitigate risk. See risk from every angle. Visit www.sai360.com.

We are looking to recruit an Account Manager. The focus of the role will be to strengthen the client relationship and grow the revenue of the account by retaining renewals, up-sell and cross-sell.  In addition, you will support your customer base with planning their annual program and act as a conduit between the client and internal project management. Significant experience in working with GRC solutions and services sales are required for success.

Key Responsibilities: 

- Ensure timely renewals of existing customer accounts through ensuring the customer receives full value from their existing account and ensuring a strong relationship as a trusted partner;

- Build and strengthen client stakeholder relationship to effectively grown the account through up-sell and cross-sell opportunities;

- Identify and engage with new contacts, influencers, and decision makers within existing accounts;

- Conduct discovery calls and consult with new contacts to identify opportunities to grow the account and actively manage to close new opportunities within the account;

- Be the main point of contract for assigned client account in terms of planning annual training programs, and health-checks;

- Once new projects are agreed coordinate with the project delivery team handover of the day to management of delivery of the program;

- Managing proposal and RFI creations on new projects within your account base;

- Maintain accurate records.   

Qualifications and Experience Required: 

- Previous experience selling GRC services and solutions;

- Proven success as an Account Manager, Business Development Manager, or a Customer Success Manager;

- Excellent Client Relation building skills;

- Commercial experience of managing the full upsell cycle;

- Experience at consulting with client on learning needs;

- Fluent German Speaker;

- Basic technical ability with Microsoft Office 365 products, salesforce.com, LinkedIn/other social media platforms and remote meeting tools.

Why SAI360?

At SAI360, we are a proactive company and believe in meeting innovation with innovation, prioritizing intuitive software solutions and delivering immersive learning experiences to help our customers navigate an increasingly complex business landscape. For more than 25 years, we have helped organizations protect their brand – and their reputations – by managing risk and cultivating a culture of compliance. We accomplish that through our cloud-first SAI360 platform and our integrated approach to risk management.

We pride ourselves on providing great employee programs that are centered on supporting the health, wellness, and ongoing training and development of our people within a flexible work environment. We offer competitive compensation, a bonus incentive plan, and both time off and quarterly wellness days for downtime to help our people refresh so we can all thrive. In our remote-first workplace, our people embrace the diverse ideas and work styles of global collaboration with the right tools to succeed in your role no matter where you are located. In Germany, we offer Holiday allowance in May and the option to purchase or sell up to 8 extra holidays per year.

We are headquartered in Chicago and have locations throughout the U.S., and we operate across Europe, the Middle East, Africa, the Americas, Asia and the Pacific.

SAI360 is an equal opportunity employer and makes hiring decisions based on experience, skills, aptitude, and can-do approach. Apply today and come join our team!

Why SAI360?

We pride ourselves on providing great employee programs that are centered on supporting the health, wellness, and ongoing training and development of our people within a flexible work environment. In the U.S., our competitive employment package includes health insurance and pet insurance to support your family no matter what it looks like. We offer both time off and quarterly wellness days for downtime to help our people refresh so we can all thrive. In our remote-first workplace, our people embrace the diverse ideas and work styles of global collaboration with the right tools to succeed in your role no matter where you are located. We offer competitive compensation, a bonus incentive plan, and a strong 401(k) match.

We are headquartered in Chicago and have locations throughout the U.S., and we operate across Europe, the Middle East, Africa, the Americas, Asia and the Pacific.

SAI360 is an equal opportunity employer and makes hiring decisions based on experience, skills, aptitude, and can-do approach. Apply today and come join our team!