Account Director (Major Sports Client)
Up to ZAR 900,000 salary on a full time, permanent employment contract Fully remote working anywhere in South Africa! 33 Days Paid Leave and Benefits A rare chance to own and grow one of Storytellers biggest accounts, used by a globallyrecognisableUS sports brand Working with the latest hardware, tech stack and tools Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location). ABOUT US
Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.
Our endtoend platform gives companies a bestinclass Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. SUMMARY
Werelooking for an experienced AccountDirectorto take dedicated ownership of one of our largest and most valuable clients in US sport.Youllbe the day-to-day lead for the relationship, ensuring we deliver exceptional service, drive adoption and performance, and spot opportunities for expansion.
This is a high-ownership role:youllwork acrossproduct, engineering, delivery, and content to keep a complex account moving forward every day. RESPONSIBILITIES
What You'll Do
Serve as the primary point of contact for the account, ensuring we consistently meet (and exceed) expectations
Drive the accountforwardevery day: proactivelyidentifyopportunities, risks, and actions that improve client satisfaction and outcomes
Run a high-touch cadence of communication (including daily interaction when needed), translating requests into clear priorities and next steps
Coordinate internal teams to deliver on commitments product, engineering, delivery, customersuccessand operations
Own account planning: roadmap alignment, renewals, expansions, and commercial hygiene
Deliverand lead oninsightful reporting and QBRs, with clear performance narrative and actionable recommendations
Manage incidents and escalations calmly and clearly set expectations, align stakeholders, and drive resolution
Interface with and work on daily requests from client executives
Review key deliverables for quality and alignment with client goals
Use AI and tools to speed up account work (e.g.,summarisingmeetings, drafting commsand reports,analysingusage and performance trends,maintainingaccount documentation)
QUALIFICATIONS
Whatwerelooking for
Proven experience in account management / customer success with enterprise clients (ideally3+ years, but we care more about capability than a number)
Exceptional communication skills and the ability to convey complex ideas succinctly
A proactive, independent approach to work, with the ability to manage a high volume of tasks simultaneously
Strong problem-solving skills and the ability to think critically about client needs and requests
Comfort working cross-functionally and influencing without authority
Ability and willingness to work US Eastern Time hours
Reliable internet for remote work
Strong passion and love for Basketball
Nice to have:
Experience in sports, media, or entertainment
Experience working with mobile apps, SDK/API products, or technical stakeholders
Experience working across time zones with US-based clients
Experience with commercial / contractual elements of client relationships
RECRUITMENT PROCESS
Online video interview (short recordedanswers to a mixture of questions)
Follow-up exercise (compensated) to test skills relevant to this position
Interview and exercise reviewwith Andy (Chief Delivery Officer)
Final interview with Bob (Founder & CEO)
Andthatsit!
----------------------
Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.
About the job
Apply for this position
Account Director (Major Sports Client)
Up to ZAR 900,000 salary on a full time, permanent employment contract Fully remote working anywhere in South Africa! 33 Days Paid Leave and Benefits A rare chance to own and grow one of Storytellers biggest accounts, used by a globallyrecognisableUS sports brand Working with the latest hardware, tech stack and tools Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location). ABOUT US
Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.
Our endtoend platform gives companies a bestinclass Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. SUMMARY
Werelooking for an experienced AccountDirectorto take dedicated ownership of one of our largest and most valuable clients in US sport.Youllbe the day-to-day lead for the relationship, ensuring we deliver exceptional service, drive adoption and performance, and spot opportunities for expansion.
This is a high-ownership role:youllwork acrossproduct, engineering, delivery, and content to keep a complex account moving forward every day. RESPONSIBILITIES
What You'll Do
Serve as the primary point of contact for the account, ensuring we consistently meet (and exceed) expectations
Drive the accountforwardevery day: proactivelyidentifyopportunities, risks, and actions that improve client satisfaction and outcomes
Run a high-touch cadence of communication (including daily interaction when needed), translating requests into clear priorities and next steps
Coordinate internal teams to deliver on commitments product, engineering, delivery, customersuccessand operations
Own account planning: roadmap alignment, renewals, expansions, and commercial hygiene
Deliverand lead oninsightful reporting and QBRs, with clear performance narrative and actionable recommendations
Manage incidents and escalations calmly and clearly set expectations, align stakeholders, and drive resolution
Interface with and work on daily requests from client executives
Review key deliverables for quality and alignment with client goals
Use AI and tools to speed up account work (e.g.,summarisingmeetings, drafting commsand reports,analysingusage and performance trends,maintainingaccount documentation)
QUALIFICATIONS
Whatwerelooking for
Proven experience in account management / customer success with enterprise clients (ideally3+ years, but we care more about capability than a number)
Exceptional communication skills and the ability to convey complex ideas succinctly
A proactive, independent approach to work, with the ability to manage a high volume of tasks simultaneously
Strong problem-solving skills and the ability to think critically about client needs and requests
Comfort working cross-functionally and influencing without authority
Ability and willingness to work US Eastern Time hours
Reliable internet for remote work
Strong passion and love for Basketball
Nice to have:
Experience in sports, media, or entertainment
Experience working with mobile apps, SDK/API products, or technical stakeholders
Experience working across time zones with US-based clients
Experience with commercial / contractual elements of client relationships
RECRUITMENT PROCESS
Online video interview (short recordedanswers to a mixture of questions)
Follow-up exercise (compensated) to test skills relevant to this position
Interview and exercise reviewwith Andy (Chief Delivery Officer)
Final interview with Bob (Founder & CEO)
Andthatsit!
----------------------
Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.