Technical Support Engineer II

About the Role:

The Technical Support Engineer will be responsible for managing and resolving challenging issues for Planet partners and customers. This includes developing subject matter expertise with Planet products and collaborating with other team members. The successful candidate will be able to quickly gain an understanding of remote sensing, GIS, the Planet platform, API’s, and internal applications. This is a customer-facing role in a very collaborative environment, and therefore, it requires solid interpersonal skills. You will build strong relationships with product engineering teams to ensure smooth product deployments and timely resolution of technical problems. Your contributions will directly enable customers to understand our changing world.

This is a full-time, remote position based in the United States. If located near an office, you are expected to work from that office 3 days per week.

Impact You'll Own:

• Providing technical support to Planet customers, partners, and Planet employees via email, phone, chat, or in person (as necessary)

• Meeting/exceeding customer expectations on response frequency, quality and overall experience

• Building foundational relationships with partner teams including Engineering, Customer Success Managers, Sales, and Product Management

• Troubleshooting technically complex issues and understanding how those issues impact the customers’ business priorities in order to develop solutions

• Disposition and prioritization of product bugs and enhancement requests to the appropriate organization

• Participating in projects that improve the efficiency, quality, and overall customer experience with Planet products and services

What You Bring:

• 2+ years experience working as a Technical Support Engineer doing problem re-creation, root cause analysis, and troubleshooting complex technical issues with customers aligned with their business priorities.

• Proficiency with geo-spatial data, satellite imagery, and remote sensing

• Proficiency with GIS applications, such as ESRI, QGIS, etc.

• Familiarity with one (or more) scripting languages: JavaScript, Python, Perl

• Familiarity with API development

• Familiarity with relational databases (e.g. MySQL, Oracle)

• Working knowledge of the components in a web applications stack

• Experience with Zendesk, JIRA, or comparable ticketing systems

• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems

• Proven ability to maintain a professional demeanor when handling complex user issues

• Ability to work independently, as well as contribute as a team player

• Ability to multitask and prioritize workload

• Willingness to travel as necessary to client sites  

• Ability to participate in scheduled weekend on-call support

• Bachelor's degree in Computer Science, Computer Engineering, Geospatial Intelligence, GIS, Geography, Environmental Science, Natural Resource Management, Data Science or equivalent combination of technical education and work experience 

• Ability to obtain and maintain US security clearance

What Makes You Stand Out: 

• Proficient in remote sensing and imagery analysis

• Active or current Top Secret (TS) security clearance

• Experience working on federal and/or defense contracts

• Located in the San Francisco Bay Area

Application Deadline:

September 28, 2025 by 11:59 PM

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Comprehensive Medical, Dental, and Vision plans

• Health Savings Account (HSA) with a company contribution

• Generous Paid Time Off in addition to holidays and company-wide days off 

• 16 Weeks of Paid Parental Leave

• Wellness Program and Employee Assistance Program (EAP)

• Home Office Reimbursement

• Monthly Phone and Internet Reimbursement

• Tuition Reimbursement and access to LinkedIn Learning

• Equity

• Commuter Benefits (if local to an office)

• Volunteering Paid Time Off

Compensation:

The US base salary range for this full-time position at the commencement of employment is listed below.  Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location.  The range displays our typical hiring range for new hire salaries in US locations only.  Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

New York City + California Salary Range

$71,100—$88,920 USD

San Francisco Salary Range

$76,050—$95,040 USD

US National Salary Range

$65,610—$81,990 USD