Technical Assistant
Description
Job Description
Do you enjoy helping people? Do you like variety in your work? Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Insurance Claims Department.
Liberty Mutual Insurance is a Fortune 500 company, and one of the largest multi-line insurers in the property/casualty field. In addition to providing support to the Claims Department you will also have the opportunity to work side by side with experienced professionals who deliver the highest-quality services to our customers, helping them live safer, more secure lives.
Liberty Mutual has an exciting Technical Assistant position available.
In this administrative role you will provide a variety of administrative tasks, technical support and customer service duties, such as gathering, organizing, validating and/or entering data.
Specifically, you will be responsible for creating and updating conditional payment cases with Medicare’s recovery contractor for the USRM Casualty claims’ organization.
You will respond to inquiries and information requests, and resolve routine problems in relation to Medicare compliance, or escalate them as necessary.
Gathers and organizes data needed by obtaining information from claim systems, files, Medicare’s portal, and/or by contacting people inside or outside the Company.
Reviews/verifies information which may include source documents, policies, claims files, etc.
Ensures completion and accuracy of data and task work within the Unit’s SLAs/quality standards.
Maintains records and data which includes entering data into SharePoint databases and may include tracking in other systems/spreadsheets, etc.
Ensures accuracy of information and runs reports as needed.
Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection.
Provides administrative support to claims staff which may include creating documents, forms, spreadsheets, and presentation material; reviewing incoming mail and determining next course of action, documenting claim files; preparing and sending out form letters.
Participates in improvement initiatives and/or projects that improve the team’s ability to deliver service efficiently and effectively.
Qualifications
High school degree or equivalent, plus at least 3 years of related administrative office work experience.
Ability to communicate well by listening actively and sharing clear and appropriately detailed information with those who need it.
Ability to effectively plan and organize work to ensure that work is completed within specified time and quality parameters.
Ability to deliver quality customer service using standard practices.
Basic knowledge of Microsoft Office applications, such as Excel and Word. Must have current Claims Services experience.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices
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Technical Assistant
Description
Job Description
Do you enjoy helping people? Do you like variety in your work? Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Insurance Claims Department.
Liberty Mutual Insurance is a Fortune 500 company, and one of the largest multi-line insurers in the property/casualty field. In addition to providing support to the Claims Department you will also have the opportunity to work side by side with experienced professionals who deliver the highest-quality services to our customers, helping them live safer, more secure lives.
Liberty Mutual has an exciting Technical Assistant position available.
In this administrative role you will provide a variety of administrative tasks, technical support and customer service duties, such as gathering, organizing, validating and/or entering data.
Specifically, you will be responsible for creating and updating conditional payment cases with Medicare’s recovery contractor for the USRM Casualty claims’ organization.
You will respond to inquiries and information requests, and resolve routine problems in relation to Medicare compliance, or escalate them as necessary.
Gathers and organizes data needed by obtaining information from claim systems, files, Medicare’s portal, and/or by contacting people inside or outside the Company.
Reviews/verifies information which may include source documents, policies, claims files, etc.
Ensures completion and accuracy of data and task work within the Unit’s SLAs/quality standards.
Maintains records and data which includes entering data into SharePoint databases and may include tracking in other systems/spreadsheets, etc.
Ensures accuracy of information and runs reports as needed.
Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection.
Provides administrative support to claims staff which may include creating documents, forms, spreadsheets, and presentation material; reviewing incoming mail and determining next course of action, documenting claim files; preparing and sending out form letters.
Participates in improvement initiatives and/or projects that improve the team’s ability to deliver service efficiently and effectively.
Qualifications
High school degree or equivalent, plus at least 3 years of related administrative office work experience.
Ability to communicate well by listening actively and sharing clear and appropriately detailed information with those who need it.
Ability to effectively plan and organize work to ensure that work is completed within specified time and quality parameters.
Ability to deliver quality customer service using standard practices.
Basic knowledge of Microsoft Office applications, such as Excel and Word. Must have current Claims Services experience.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices