Support Engineer
We are hiring a Support Engineer
We’re hiring a Support Engineer to provide world-class support to any user experiencing issues with Warp and to surface issues to the team.
User feedback forms the basis for how we prioritize work at Warp. Your work will be crucial in shaping our roadmap.
This is an opportunity to work on the Agentic Development Environment, the future of how software engineers work. You will get to interface with passionate developers from all walks of life and backgrounds, and help them succeed in using Warp.
Warp also gives you a chance to work on a tool you already use daily. You’ll also get to work on a fast moving project right from day one and help shape our company culture.
Your responsibilities
As a support engineer, your job will be making sure that every early user of Warp has an incredible experience interacting with our team whenever they have feedback or issues with the product.
You will work with another Support Engineer to:
Provide timely response to every user issue across all our feedback channels including Discord, GitHub Issues & Discussions, Slack and email
File and sync user issues into our internal tracking system (linear)
Update troubleshooting instructions in our documentation so users can help themselves, and help train our AI-support tool
Reproduce bugs and list down test cases for every issue before they make it to engineering
Help create summary of top user issues at our team meetings
Update users when their issues have been resolved by engineering
Organize public facing user issues so that issues are
Automate the feedback collection and response process to be more scalable (e.g. using Front or setting up a user forum)
The ideal candidate has:
Excellent debugging and troubleshooting skills
Strong work ethic and great organization
Basic knowledge of AI-driven development, shells and terminals
Ability to work independently and yet are happy to regularly update teammates
Good customer-facing skills (patient, friendly, empathetic)
Strong written communication skills
Plus: 1+ years of coding experience
Plus: Prior experience in developer tools
Plus: Prior experience as a support engineer
Salary Transparency
Total compensation at Warp consists of two parts: 1) a competitive base salary, and most importantly, 2) meaningful equity.
When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you’d like to be paid, the skills and experience you bring, what similar jobs pay, and make sure there’s equal pay for equal work among those you’ll be working with. The budgeted compensation amount for this role is targeted at $105,000 - $140,000.
Support Engineer
We are hiring a Support Engineer
We’re hiring a Support Engineer to provide world-class support to any user experiencing issues with Warp and to surface issues to the team.
User feedback forms the basis for how we prioritize work at Warp. Your work will be crucial in shaping our roadmap.
This is an opportunity to work on the Agentic Development Environment, the future of how software engineers work. You will get to interface with passionate developers from all walks of life and backgrounds, and help them succeed in using Warp.
Warp also gives you a chance to work on a tool you already use daily. You’ll also get to work on a fast moving project right from day one and help shape our company culture.
Your responsibilities
As a support engineer, your job will be making sure that every early user of Warp has an incredible experience interacting with our team whenever they have feedback or issues with the product.
You will work with another Support Engineer to:
Provide timely response to every user issue across all our feedback channels including Discord, GitHub Issues & Discussions, Slack and email
File and sync user issues into our internal tracking system (linear)
Update troubleshooting instructions in our documentation so users can help themselves, and help train our AI-support tool
Reproduce bugs and list down test cases for every issue before they make it to engineering
Help create summary of top user issues at our team meetings
Update users when their issues have been resolved by engineering
Organize public facing user issues so that issues are
Automate the feedback collection and response process to be more scalable (e.g. using Front or setting up a user forum)
The ideal candidate has:
Excellent debugging and troubleshooting skills
Strong work ethic and great organization
Basic knowledge of AI-driven development, shells and terminals
Ability to work independently and yet are happy to regularly update teammates
Good customer-facing skills (patient, friendly, empathetic)
Strong written communication skills
Plus: 1+ years of coding experience
Plus: Prior experience in developer tools
Plus: Prior experience as a support engineer
Salary Transparency
Total compensation at Warp consists of two parts: 1) a competitive base salary, and most importantly, 2) meaningful equity.
When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you’d like to be paid, the skills and experience you bring, what similar jobs pay, and make sure there’s equal pay for equal work among those you’ll be working with. The budgeted compensation amount for this role is targeted at $105,000 - $140,000.