Support Engineer II
Company at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
OpenX is seeking a Support Engineer with a strong understanding of programmatic advertising, supply-side platforms (SSPs), and buy-side mechanics to join our growing Customer Success Engineering team. This role is pivotal in supporting agency and brand partners, ensuring seamless technical integration, troubleshooting, and ongoing optimization of their access to premium supply.
In this role, you will serve as the primary technical point of contact for agencies and brands, working cross-functionally with internal teams such as Solutions Architecture, Product, and Engineering. Your ability to manage projects, communicate complex technical concepts, and drive operational success will be essential in ensuring a smooth experience for our partners.
Key Responsibilities
Act as the technical liaison between agency/brand buyers and our SSP, ensuring seamless access to supply.
Troubleshoot and resolve technical integration issues related to demand-side connections, bidder configurations, and deal execution.
Project manage integrations and onboarding processes for new agency and brand partnerships.
Collaborate with Product & Engineering teams to escalate and prioritize feature requests, optimizations, and issue resolution.
Provide technical guidance and best practices to agencies and brands on optimizing their media buying strategy through our SSP.
Partner with Customer Success & Commercial teams to drive adoption and educate clients on platform capabilities.
Analyze log-level data and reporting to diagnose and resolve discrepancies, delivery issues, and performance concerns.
Monitor and QA new partner integrations to ensure compliance with industry standards (ads.txt, sellers.json, OpenRTB, etc.).
Stay up-to-date with industry trends, programmatic technologies, and buy-side innovations to offer strategic insights to clients.
Qualifications
3-5 years of experience in a support engineering, solutions engineering, or technical account management role within ad tech.
Strong understanding of SSPs, DSPs, PMPs, OpenRTB, and programmatic trading mechanics.
Experience working with agencies, brands, or demand-side platforms (DSPs).
Familiarity with deal troubleshooting, log-level data analysis, and debugging bid requests/responses.
Strong project management skills with the ability to coordinate cross-functional teams.
Proficiency in analyzing ad logs, bid landscapes, and troubleshooting QPS/discrepancies.
Experience with ad tech tools such as Bigquery, SQL, Python, with strong Python a must.
Ability to communicate technical concepts to both technical and non-technical stakeholders.
Detail-oriented, analytical, and proactive in identifying and solving problems.
$85,000 - $105,000 a year
Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
OpenX VALUES
Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.
WE ARE ONE
We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture
WE ARE CUSTOMER CENTRIC
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
OPENX IS OURS
We are all owners of OpenX
We all have a voice to improve OpenX
We stake our personal and professional reputations on the excellence of our work
We are not interested in just 'doing our jobs'; we take ownership to drive results
WE ARE AN OPEN BOOK
We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.
WE EVOLVE FAST
We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.
OpenX TRAITS
Our three traits capture what makes a great team member at OpenX.
HUMBLE
Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.
DRIVEN
Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.
SMART
Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.
OpenX is committed to equal employment opportunities.
It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.
OpenX Applicant Privacy Policy
Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.
Effective Date: November 21, 2024
About the job
Apply for this position
Support Engineer II
Company at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
OpenX is seeking a Support Engineer with a strong understanding of programmatic advertising, supply-side platforms (SSPs), and buy-side mechanics to join our growing Customer Success Engineering team. This role is pivotal in supporting agency and brand partners, ensuring seamless technical integration, troubleshooting, and ongoing optimization of their access to premium supply.
In this role, you will serve as the primary technical point of contact for agencies and brands, working cross-functionally with internal teams such as Solutions Architecture, Product, and Engineering. Your ability to manage projects, communicate complex technical concepts, and drive operational success will be essential in ensuring a smooth experience for our partners.
Key Responsibilities
Act as the technical liaison between agency/brand buyers and our SSP, ensuring seamless access to supply.
Troubleshoot and resolve technical integration issues related to demand-side connections, bidder configurations, and deal execution.
Project manage integrations and onboarding processes for new agency and brand partnerships.
Collaborate with Product & Engineering teams to escalate and prioritize feature requests, optimizations, and issue resolution.
Provide technical guidance and best practices to agencies and brands on optimizing their media buying strategy through our SSP.
Partner with Customer Success & Commercial teams to drive adoption and educate clients on platform capabilities.
Analyze log-level data and reporting to diagnose and resolve discrepancies, delivery issues, and performance concerns.
Monitor and QA new partner integrations to ensure compliance with industry standards (ads.txt, sellers.json, OpenRTB, etc.).
Stay up-to-date with industry trends, programmatic technologies, and buy-side innovations to offer strategic insights to clients.
Qualifications
3-5 years of experience in a support engineering, solutions engineering, or technical account management role within ad tech.
Strong understanding of SSPs, DSPs, PMPs, OpenRTB, and programmatic trading mechanics.
Experience working with agencies, brands, or demand-side platforms (DSPs).
Familiarity with deal troubleshooting, log-level data analysis, and debugging bid requests/responses.
Strong project management skills with the ability to coordinate cross-functional teams.
Proficiency in analyzing ad logs, bid landscapes, and troubleshooting QPS/discrepancies.
Experience with ad tech tools such as Bigquery, SQL, Python, with strong Python a must.
Ability to communicate technical concepts to both technical and non-technical stakeholders.
Detail-oriented, analytical, and proactive in identifying and solving problems.
$85,000 - $105,000 a year
Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
OpenX VALUES
Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.
WE ARE ONE
We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture
WE ARE CUSTOMER CENTRIC
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
OPENX IS OURS
We are all owners of OpenX
We all have a voice to improve OpenX
We stake our personal and professional reputations on the excellence of our work
We are not interested in just 'doing our jobs'; we take ownership to drive results
WE ARE AN OPEN BOOK
We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.
WE EVOLVE FAST
We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.
OpenX TRAITS
Our three traits capture what makes a great team member at OpenX.
HUMBLE
Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.
DRIVEN
Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.
SMART
Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.
OpenX is committed to equal employment opportunities.
It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.
OpenX Applicant Privacy Policy
Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.
Effective Date: November 21, 2024