Staff Software Engineer (P4)
See yourself at Twilio
Join the team as our next Staff Backend Engineer on Twilio’s Segment Engineering teams.
Who We Are & Why We’re Hiring Twilio powers real-time business communications that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have a presence throughout South America, Europe, Asia, and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the Job As a Staff Backend Engineer on the Twilio Segment Engineering team, you’ll help us build and scale systems that support the leading Customer Data Platform (CDP) in a rapidly evolving and competitive market. Our products process billions of data points per hour, enabling customers to orchestrate and activate their data efficiently and flexibly.
Segment provides a best-in-class data infrastructure and orchestration platform that supports a wide range of customer use cases, from identity resolution to real-time audience segmentation. As an engineer on this team, you will be responsible for designing, developing, and optimizing backend services that power data pipelines, APIs, and event-driven architectures.
If you thrive in fast-moving environments, enjoy working on scalable systems, and are passionate about building high-performance backend services, this role is for you.
Responsibilities In this role, you’ll:
Design, develop, and maintain backend services that power Twilio Segment’s high scale data platform.
Build scalable and high-performance APIs and data pipelines to support customer data orchestration.
Improve the reliability, scalability, and efficiency of Segment’s backend systems.
Collaborate with cross-functional teams including product, design, and infrastructure to deliver customer-focused solutions.
Drive best practices in software engineering, including code reviews, testing, and deployment processes.
Ensure high operational excellence by monitoring, troubleshooting, and maintaining always-on cloud services.
Contribute to architectural discussions and technical roadmaps that align with Twilio’s CXaaS vision and Segment’s strategic initiatives.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
8+ years of experience writing production-grade backend code in a modern programming language (e.g., Golang, Python, Java, Scala, or similar).
Strong fundamentals and experience in building fault tolerant distributed systems, event-driven architectures, and database design.
Experience working with AWS cloud-based infrastructure.
Well-versed in designing and building high-scale, low-latency APIs.
Solid grasp of Linux systems and networking concepts.
Strong debugging and troubleshooting skills for complex distributed applications.
Experience shipping services (products) following the CI/CD development paradigm.
Effective communication skills and ability to collaborate in a fast-paced team environment.
Comfortable with ambiguity and problem-solving in a rapidly growing company.
Desired:
Experience working with event streaming technologies (Kafka, Pulsar, or similar).
Experience with database technologies like PostgreSQL, DynamoDB, or Databricks SQ>.
Familiarity with containerization and orchestration tools (Docker, Kubernetes).
Background in building multi-tenant SaaS platforms at scale.
Experience working with observability tools such as Prometheus, Grafana, or Datadog.
Experience working in a geographically distributed team.
Location
This role will be remote and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
About the job
Apply for this position
Staff Software Engineer (P4)
See yourself at Twilio
Join the team as our next Staff Backend Engineer on Twilio’s Segment Engineering teams.
Who We Are & Why We’re Hiring Twilio powers real-time business communications that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have a presence throughout South America, Europe, Asia, and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the Job As a Staff Backend Engineer on the Twilio Segment Engineering team, you’ll help us build and scale systems that support the leading Customer Data Platform (CDP) in a rapidly evolving and competitive market. Our products process billions of data points per hour, enabling customers to orchestrate and activate their data efficiently and flexibly.
Segment provides a best-in-class data infrastructure and orchestration platform that supports a wide range of customer use cases, from identity resolution to real-time audience segmentation. As an engineer on this team, you will be responsible for designing, developing, and optimizing backend services that power data pipelines, APIs, and event-driven architectures.
If you thrive in fast-moving environments, enjoy working on scalable systems, and are passionate about building high-performance backend services, this role is for you.
Responsibilities In this role, you’ll:
Design, develop, and maintain backend services that power Twilio Segment’s high scale data platform.
Build scalable and high-performance APIs and data pipelines to support customer data orchestration.
Improve the reliability, scalability, and efficiency of Segment’s backend systems.
Collaborate with cross-functional teams including product, design, and infrastructure to deliver customer-focused solutions.
Drive best practices in software engineering, including code reviews, testing, and deployment processes.
Ensure high operational excellence by monitoring, troubleshooting, and maintaining always-on cloud services.
Contribute to architectural discussions and technical roadmaps that align with Twilio’s CXaaS vision and Segment’s strategic initiatives.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
8+ years of experience writing production-grade backend code in a modern programming language (e.g., Golang, Python, Java, Scala, or similar).
Strong fundamentals and experience in building fault tolerant distributed systems, event-driven architectures, and database design.
Experience working with AWS cloud-based infrastructure.
Well-versed in designing and building high-scale, low-latency APIs.
Solid grasp of Linux systems and networking concepts.
Strong debugging and troubleshooting skills for complex distributed applications.
Experience shipping services (products) following the CI/CD development paradigm.
Effective communication skills and ability to collaborate in a fast-paced team environment.
Comfortable with ambiguity and problem-solving in a rapidly growing company.
Desired:
Experience working with event streaming technologies (Kafka, Pulsar, or similar).
Experience with database technologies like PostgreSQL, DynamoDB, or Databricks SQ>.
Familiarity with containerization and orchestration tools (Docker, Kubernetes).
Background in building multi-tenant SaaS platforms at scale.
Experience working with observability tools such as Prometheus, Grafana, or Datadog.
Experience working in a geographically distributed team.
Location
This role will be remote and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.