Staff Software Engineer - Community Support Engineering(Product)

The Community You Will Join:

Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CSP in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience.

The Difference You Will Make:

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Staff Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. 

The Team & Project You Will Join: As a key Technical Leader for Community Support Product Engineering in China, you will lead a team in prototyping and productionize a next generation of agentic solution to empower Airbnb AI Assistant development, validation, and evaluation. You will also act as technical leader to empower the border Product Engineering team in China to explore new opportunities, execute in the right direction, and grow toward an innovative culture.

A Typical Day: 

• Collaborating with cross-functional partners to understand business value and customer needs.

• Exploring, prototyping, and developing key technologies to enhance product experiences.

• Leading the execution of projects across the full software development lifecycle, including technical exploration, feasibility study, tech design, implementation, testing, and release, ensuring solutions are high-quality, scalable, and performant; 

• Driving productive and constructive technical discussions with peers and cross-team technical leaders in a globally collaborative working environment to ensure alignment of priorities and strategies across CS products and capabilities.

• Tackling highly complex technical challenges, proactively identifying and mitigating potential risks during project execution.

• Writing exemplary and high-quality codes and design documents by utilizing the cutting edge AI tools and acting as a role model for driving innovation in the org.

• Advocating for and embedding engineering best practices and AI-driven empowerment within the team to forester the culture of technical excellence.

• Actively coaching and mentoring engineers across the CSP Product China team to foster growth and elevate technical capabilities.

• Supporting team growth by participating in recruiting efforts and conducting interviews.

• Promoting and exemplifying an engineering culture with inclusiveness, effective communication, and quality. 

• Being a collaborative and supportive teammate who inspires and elevates the entire engineering organization.

Your Expertise:

• Strong technical expertise in large-scale distributed systems, including well-designed services architecture, appropriately integrated AI technology, and efficient algorithms.

• Strong proficiency in at least one major programming language (e.g., Java/Kotlin, Python, etc.).

• Proven track record of delivering end-to-end products in a collaborative environment globally. 

• Strong interest in and hands-on ability to rapidly learn and adapt to fast-paced AI innovations. Experience with modern agentic AI, prompt tuning, and deploying LLM systems to production is preferred but not required.

• Demonstrated ability to make data-driven decisions, prioritize eng initiative with strong product sense, articulate technical trade-offs, and communicate effectively with cross-functional partners and stakeholders.

• Passion for creating intuitive user experiences and a keen interest in data systems and analytics.

• Bachelor's degree in Computer Science or related field, or equivalent practical experience.

• 9+ years of software development experience in related fields.

• Fluent in both English and Chinese.

Your Location:

This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.