Staff Engineer - Insider Risk Program
See yourself at Twilio
Join the team as our next Staff Security Engineer - Insider Risk Program
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
We are seeking a staff security engineer that will work within the Twilio Threat Detection and Response group [TDR]. The Cyber Insider Risk Investigations Specialist will be responsible for investigating potential risks against Twilio and its workforce from internal and external actors. This is a technical role that supports technical incidents.
Responsibilities
In this role, you’ll:
Collaborating and acting as a liaison between Insider risk analysts and End users, Legal, HR, other stakeholders to address findings.
Assess and investigate complex insider risk incidents and digital behaviours of concern, providing a thorough and mature investigative process from start to end.
Demonstrate an expert level of business acumen and employment legal considerations throughout the investigations.
Conduct sensitive interviews of persons of interest during insider risk investigations.
Examine the case summary provided by the Insider risk analysts and evaluate the appropriate course of action to mitigate the identified security concern within daily operations and incident reviews.
Document investigative results in an articulate manner to ensure accurate reporting, tracking and documentation of incidents and behaviors of concern through the entire lifecycle of the incident.
Produce high quality investigative reports, assessments and briefings for senior management and stakeholders.
Convey complex security issues to both technical and non-technical audiences with clarity and impact.
Collaborate closely with the Insider Risk Program Manager and cross-functional partners, including Employee Relations, Employment Legal, and HR, to develop and formalize comprehensive runbooks and standard operating procedures that proactively address and mitigate insider risk.
Capable of undertaking analytical and project tasks to support the team as needed.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
6+ years of hands-on cyber security investigations experience in law enforcement, counterintelligence, or private sector industry equivalent.
Experience with emerging cloud technology services and their effect on digital investigations.
Experience interviewing cyber risk actors in particular Insider risk actors and impacted individuals.
Knowledge of Insider risk/Data Loss Prevention programs, incident management and investigative programs.
Experience with cyber security tools, UEBA/DLP/SIEM/SOAR is a plus.
Basic scripting and coding skills (Powershell, VBscript, Bash, Python, SQL, etc..)
Excellent written and verbal communication skills.
Ability to influence and build effective working relationships with all levels of the organization.
Flexible to work additional hours during incidents and provide team support as needed
Location:
This role will be in-office or remote. Canada
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
The estimated pay ranges for this role are as follows:
Based in British Columbia. : CAD $118,200.00 - CAD$ 147,700.00
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
About the job
Apply for this position
Staff Engineer - Insider Risk Program
See yourself at Twilio
Join the team as our next Staff Security Engineer - Insider Risk Program
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
We are seeking a staff security engineer that will work within the Twilio Threat Detection and Response group [TDR]. The Cyber Insider Risk Investigations Specialist will be responsible for investigating potential risks against Twilio and its workforce from internal and external actors. This is a technical role that supports technical incidents.
Responsibilities
In this role, you’ll:
Collaborating and acting as a liaison between Insider risk analysts and End users, Legal, HR, other stakeholders to address findings.
Assess and investigate complex insider risk incidents and digital behaviours of concern, providing a thorough and mature investigative process from start to end.
Demonstrate an expert level of business acumen and employment legal considerations throughout the investigations.
Conduct sensitive interviews of persons of interest during insider risk investigations.
Examine the case summary provided by the Insider risk analysts and evaluate the appropriate course of action to mitigate the identified security concern within daily operations and incident reviews.
Document investigative results in an articulate manner to ensure accurate reporting, tracking and documentation of incidents and behaviors of concern through the entire lifecycle of the incident.
Produce high quality investigative reports, assessments and briefings for senior management and stakeholders.
Convey complex security issues to both technical and non-technical audiences with clarity and impact.
Collaborate closely with the Insider Risk Program Manager and cross-functional partners, including Employee Relations, Employment Legal, and HR, to develop and formalize comprehensive runbooks and standard operating procedures that proactively address and mitigate insider risk.
Capable of undertaking analytical and project tasks to support the team as needed.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
6+ years of hands-on cyber security investigations experience in law enforcement, counterintelligence, or private sector industry equivalent.
Experience with emerging cloud technology services and their effect on digital investigations.
Experience interviewing cyber risk actors in particular Insider risk actors and impacted individuals.
Knowledge of Insider risk/Data Loss Prevention programs, incident management and investigative programs.
Experience with cyber security tools, UEBA/DLP/SIEM/SOAR is a plus.
Basic scripting and coding skills (Powershell, VBscript, Bash, Python, SQL, etc..)
Excellent written and verbal communication skills.
Ability to influence and build effective working relationships with all levels of the organization.
Flexible to work additional hours during incidents and provide team support as needed
Location:
This role will be in-office or remote. Canada
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
The estimated pay ranges for this role are as follows:
Based in British Columbia. : CAD $118,200.00 - CAD$ 147,700.00
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.