Staff Content & Conversational Designer - AI

The Opportunity:

We’re seeking a Staff Content & Conversational Designer, AI to define how language, interaction, and trust shape the future of mental health technology. This is a staff-level role for a content designer ready to establish frameworks, mentor peers, and ensure AI-powered experiences are clear, inclusive, and clinically trustworthy.

You’ll design at the intersection of UX writing, AI conversation design, and product strategy — helping us responsibly harness generative AI to improve access to care, reduce friction, and enhance engagement for millions of patients and providers.

What You’ll Be Doing:

• Drive content and conversation design strategy for AI-enabled experiences, ensuring clarity, accessibility, and safety

• Partner with Product, Design, Engineering, and Clinical teams to design natural, human-centered AI interactions that balance empathy, trust, and efficiency

• Lead prompt design, testing, and iteration to guide model behavior and ensure responsible, high-quality AI outputs alongside clinical experts

• Write and refine content across key touchpoints, including conversational flows, onboarding, and care navigation

• Shape and evolve content systems, style guidelines, and reusable frameworks to scale consistent experiences across the platform

• Audit existing content for inclusivity, clarity, and tone, ensuring outputs align with Grow Therapy’s mission and voice

• Mentor other designers, champion inclusive practices, and influence design culture across the organization

• Align content design strategy with both business goals and clinical outcomes, showing measurable impact on engagement and trust

You'll Be a Good Fit If:

• 8–10+ years of experience in content design, UX writing, or conversation design, with a portfolio demonstrating impact across both content systems and AI/conversation design

• Proven expertise in UX writing, content strategy, and systems thinking, ideally with experience in AI or healthtech products

• Experience designing conversational interfaces or AI-powered experiences (chatbots, LLM-based products, or virtual assistants)

• Superior communication and storytelling skills, with sensitivity to tone, inclusivity, and the mental health context

• Familiarity with prompt engineering, model training, or AI-generated content quality standards

• Track record of collaborating cross-functionally and leading high-impact initiatives in ambiguous, fast-paced environments

• In-house product experience required; healthtech or consumer-facing product experience preferred

Requirements

• Bachelor’s degree or equivalent practical experience

• Portfolio required, showcasing both strategic content work and conversational/AI design samples

• Excellent collaboration and mentorship skills

• Strong understanding of accessibility and inclusive design principles

Role Details:

• Employment Type: Full Time, Exempt

• Base Compensation: The base compensation range for this position is

  • Hybrid Commitment: $200,000 - $250,000 USD annually

  • Fully Remote Commitment: $167,000 - $208,000 USD annually This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).