Sr. Support Specialist
About this Position
As a Support Specialist, you will have responsibility for supporting customers and professionals throughout the region. You will be a part of our Support Team supporting HR, IT, Finance, and benefits queries. In this role, you will handle all day to day queries with resolution for all the in-scope verticals.
What you'll do:
Managing customer relationships and addressed concerns in a timely manner SaaS Model
Present a well-rounded skill set that combines technical acumen with essential soft skills like leadership, adaptability, and problem-solving
Tailored to meet the evolving demands of customer relationship management.
Developed and executed omnichannel engagement strategy, boosting customer satisfaction scores by 95%.
Triage prioritizes by assessing and sorting the urgency of tickets
Utilize Zendesk & GPP to track customer interactions and maintain accurate records.
Dedicated Support on Platinum & Gold Customer Support
Present a well-rounded skill set that combines technical acumen with essential soft skills like leadership, adaptability, and problem-solving, tailored to meet the evolving demands of customer relationship management.
Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries
Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)
What we're looking for:
3-5 years of Global Shared Services with at least six months of experience in handling HR related Shared Services activities (Hire to Retire Model) / IT Level 1 Support / Finance Shared Services answering Queries relating to Payroll, Billing, Invoices / Benefits Support Queries / Related Queries in Tier 1 model (Any Two combination preferred)
Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
Strong Knowledge in Zoho & GPP
Customer oriented with ability to adapt/respond to diverse customer base
Excellent organizational and time-management skills
Proven work experience in similar shared services position
Ability to work in international team comprised of team members in different locations and from different cultures and backgrounds
Ability to work in a dynamic, rapidly changing environment
Ability to manage and meet expected SLAs and KPI
Meticulous attention to detail/ Literacy with MS Office
We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks.
Sr. Support Specialist
About this Position
As a Support Specialist, you will have responsibility for supporting customers and professionals throughout the region. You will be a part of our Support Team supporting HR, IT, Finance, and benefits queries. In this role, you will handle all day to day queries with resolution for all the in-scope verticals.
What you'll do:
Managing customer relationships and addressed concerns in a timely manner SaaS Model
Present a well-rounded skill set that combines technical acumen with essential soft skills like leadership, adaptability, and problem-solving
Tailored to meet the evolving demands of customer relationship management.
Developed and executed omnichannel engagement strategy, boosting customer satisfaction scores by 95%.
Triage prioritizes by assessing and sorting the urgency of tickets
Utilize Zendesk & GPP to track customer interactions and maintain accurate records.
Dedicated Support on Platinum & Gold Customer Support
Present a well-rounded skill set that combines technical acumen with essential soft skills like leadership, adaptability, and problem-solving, tailored to meet the evolving demands of customer relationship management.
Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries
Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)
What we're looking for:
3-5 years of Global Shared Services with at least six months of experience in handling HR related Shared Services activities (Hire to Retire Model) / IT Level 1 Support / Finance Shared Services answering Queries relating to Payroll, Billing, Invoices / Benefits Support Queries / Related Queries in Tier 1 model (Any Two combination preferred)
Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
Strong Knowledge in Zoho & GPP
Customer oriented with ability to adapt/respond to diverse customer base
Excellent organizational and time-management skills
Proven work experience in similar shared services position
Ability to work in international team comprised of team members in different locations and from different cultures and backgrounds
Ability to work in a dynamic, rapidly changing environment
Ability to manage and meet expected SLAs and KPI
Meticulous attention to detail/ Literacy with MS Office
We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks.