Sr Site Reliability Engineer

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we'll deliver success:

As a Site Reliability Engineer (SRE) on our team, you will leverage platform engineering principles to ensure that Shippo's services are reliable, scalable, and performant. You will be a hybrid software development and operations engineer, responsible for designing, building, and maintaining the infrastructure that supports our applications. Your work will directly impact our ability to meet and exceed SLAs, and you will collaborate closely with other engineering teams to create services that are automatable, measurable, and resilient to failure.

Shipping and handling responsibilities:

• Design, scale, and secure infrastructure to stay ahead of business needs through fault-tolerant architecture design, performance testing, profiling, and tuning, and capacity planning

• Design, build, deploy, and maintain automation, monitoring, and alerting systems, as well as design, implement, and test disaster recovery solutions

• Ensure scalability and maintainability through microservices adoption, decoupling of concerns and data model, queuing of jobs and application layering

• Enhance and maintain our CI/CD pipeline for smooth and safe production releases via automated testing and verificationVerify and ensure performance and correctness of systems in response time and throughput

• Participate in peer reviews and testing and contribute to automated test suites and in design reviews for new features, products, and systems

• Participate in an on-call rotation

Requirements

• Experience developing, managing and troubleshooting highly available distributed systems, including operational experience with Kubernetes in a production environment

• Extensive expertise with at least one public cloud provider (AWS, GCP, Azure) 

• Exceptional verbal, written, and interpersonal communication skillsInterest in and understanding of best-in-class security practices, and automation and testing methods

• Familiarity with configuration and maintenance of common infrastructure components such as Redis, Elasticsearch, and Hadoop

• Deep understanding of customer needs and passion for customer success

• BS or MS degree in Computer Science or equivalent experience

Bonus

• Advanced knowledge of managing and optimizing Postgresql server configuration

• 3+ years of experience in software development

• Experience with: Managing service meshes (e.g. Istio)Defining and monitoring Service-Level Objectives (SLOs) and Service-Level Agreements (SLAs) to ensure that systems meet reliability and performance targets;

• Monitoring Tools like New Relic, Prometheus, Grafana and/or Datadog - OpenTelemetry knowledge for distributed tracing and metrics collection and experience on using it in production environments

• Managing Python and Golang applications in production Microservices architecturesDevOps tooling such as Docker, Terraform, ArgoCD, ArgoWorkflows, CircleCI, Github Actions, New Relic, PagerDuty, etc

• AWS/Cloud services such as EKS, EC2, S3, Lambda, Route 53, CloudFront, Cloudflare, IAM, etc.

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.