Sr. Manager - Professional Services Program Delivery
An overview of this role
We're looking for a strategic and experienced Sr. Manager to lead our Professional Services Program Delivery team. In this role, you'll be responsible for driving project management excellence across the Professional Services organization, directly leading a team of project and program managers, and implementing improvements that enable exceptional customer outcomes at scale. You'll partner with senior leadership to enhance our delivery capabilities while ensuring consistent, high-quality execution across our customer portfolio.
About the Role
The Sr. Manager, Professional Services Program Delivery will provide leadership for our Program Delivery team, directly managing project and program managers and ensuring excellence in project delivery across all customer engagements. This role requires a strategic thinker who can balance operational excellence with continuous improvement, while building and developing a high-performing team that delivers exceptional value to our customers.
What You'll Do
Define and execute strategies for Professional Services program delivery, establishing frameworks, methodologies, and best practices that drive consistency and continuous improvement across the team
Directly lead and develop a team of project and program managers, providing coaching, mentorship, and performance management while fostering a culture of excellence, collaboration, and professional growth
Oversee a significant portfolio of Professional Services customer projects, ensuring alignment with business objectives, optimal resource utilization, and exceptional delivery outcomes that drive customer success and revenue growth
Partner with leadership across Professional Services, Sales, Product, and Engineering to align delivery capabilities with business strategy and identify opportunities for service expansion
Establish and monitor key performance indicators (KPIs) and metrics to measure delivery effectiveness, customer satisfaction, and team performance, using data-driven insights to drive decisions and operational improvements
Implement resource management strategies in partnership with PS Operations and technical leadership, optimizing talent deployment, capacity planning, and skill development within your team
Lead risk management initiatives by establishing proactive identification and mitigation practices that protect customer relationships, project outcomes, and organizational reputation
Drive clear communication and stakeholder management, representing Program Delivery in cross-functional discussions and ensuring transparency across organizational levels
Champion innovation in delivery methodologies, tools, and processes, staying current with industry trends and best practices in Professional Services delivery
Build strong partnerships with customers and serve as an escalation point for complex delivery challenges, ensuring resolution and continuous improvement
What You'll Bring
A Bachelor's degree in Business, Administration, or a related field (Master's degree preferred)
A minimum of five years of experience in a leadership position, with direct people management responsibility
Strong expertise in DevOps, cloud technologies, and software delivery methodologies with proven ability to translate technical concepts into business value
A minimum of eight years of experience in the technology services or professional services industry
Project Management Professional (PMP) Certification or equivalent advanced certification (required)
Proven track record of building and leading high-performing delivery teams in growth-oriented environments
Demonstrated experience implementing initiatives that drive team performance and measurable business outcomes
Strong communication and influencing skills with ability to present to senior stakeholders
Financial acumen with experience managing budgets and resource optimization
Experience implementing and scaling project management methodologies, tools, and governance frameworks
Ability to thrive in ambiguity and drive results in a fast-paced, rapidly changing environment
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$145,600—$312,000 USD
About the job
Apply for this position
Sr. Manager - Professional Services Program Delivery
An overview of this role
We're looking for a strategic and experienced Sr. Manager to lead our Professional Services Program Delivery team. In this role, you'll be responsible for driving project management excellence across the Professional Services organization, directly leading a team of project and program managers, and implementing improvements that enable exceptional customer outcomes at scale. You'll partner with senior leadership to enhance our delivery capabilities while ensuring consistent, high-quality execution across our customer portfolio.
About the Role
The Sr. Manager, Professional Services Program Delivery will provide leadership for our Program Delivery team, directly managing project and program managers and ensuring excellence in project delivery across all customer engagements. This role requires a strategic thinker who can balance operational excellence with continuous improvement, while building and developing a high-performing team that delivers exceptional value to our customers.
What You'll Do
Define and execute strategies for Professional Services program delivery, establishing frameworks, methodologies, and best practices that drive consistency and continuous improvement across the team
Directly lead and develop a team of project and program managers, providing coaching, mentorship, and performance management while fostering a culture of excellence, collaboration, and professional growth
Oversee a significant portfolio of Professional Services customer projects, ensuring alignment with business objectives, optimal resource utilization, and exceptional delivery outcomes that drive customer success and revenue growth
Partner with leadership across Professional Services, Sales, Product, and Engineering to align delivery capabilities with business strategy and identify opportunities for service expansion
Establish and monitor key performance indicators (KPIs) and metrics to measure delivery effectiveness, customer satisfaction, and team performance, using data-driven insights to drive decisions and operational improvements
Implement resource management strategies in partnership with PS Operations and technical leadership, optimizing talent deployment, capacity planning, and skill development within your team
Lead risk management initiatives by establishing proactive identification and mitigation practices that protect customer relationships, project outcomes, and organizational reputation
Drive clear communication and stakeholder management, representing Program Delivery in cross-functional discussions and ensuring transparency across organizational levels
Champion innovation in delivery methodologies, tools, and processes, staying current with industry trends and best practices in Professional Services delivery
Build strong partnerships with customers and serve as an escalation point for complex delivery challenges, ensuring resolution and continuous improvement
What You'll Bring
A Bachelor's degree in Business, Administration, or a related field (Master's degree preferred)
A minimum of five years of experience in a leadership position, with direct people management responsibility
Strong expertise in DevOps, cloud technologies, and software delivery methodologies with proven ability to translate technical concepts into business value
A minimum of eight years of experience in the technology services or professional services industry
Project Management Professional (PMP) Certification or equivalent advanced certification (required)
Proven track record of building and leading high-performing delivery teams in growth-oriented environments
Demonstrated experience implementing initiatives that drive team performance and measurable business outcomes
Strong communication and influencing skills with ability to present to senior stakeholders
Financial acumen with experience managing budgets and resource optimization
Experience implementing and scaling project management methodologies, tools, and governance frameworks
Ability to thrive in ambiguity and drive results in a fast-paced, rapidly changing environment
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$145,600—$312,000 USD