Sr. Manager - Operations Programs

About this Position

We are looking for a Senior Manager, Operations Programs to lead and implement initiatives that promote scalable growth within our Global Operations function. This role demands a strategic thinker who can balance vision with execution—someone who understands the future of operations, can assess organizational needs, and will collaborate with our team to ensure the successful execution of our transformation initiatives. You will work with cross-functional teams to foster clarity, alignment, and successful delivery.

Essential qualifications include strong program management and communication skills. Given G-P’s standing as a leading AI product and AI-driven company, experience in tech-enabled operations and leveraging AI solutions to streamline processes is highly valued.

The Senior Manager, Operations Programs will be responsible for executing complex initiatives, ensuring projects meet business objectives, adhere to timelines, and deliver measurable outcomes. You will manage project risks, improve workflows, strengthen reporting, and maintain compliance, all while clearly communicating progress to stakeholders.

What you'll do:

Program Management and Stakeholder Alignment

• Lead program operating rhythms, including planning and facilitating meetings, documenting decisions and action items, and ensuring follow-through.

• Manage project timelines, identify and mitigate risks, and oversee outcomes across various cross-functional teams.

• Translate business requirements into practical operational solutions that align with G-P’s global vision.

• Collaborate with internal and external teams to ensure consistent alignment and effective execution.

• Cultivate and maintain strong communication channels to track progress and achieve desired results.

• Execute against established quarterly and annual operational plans.

• Implement change management principles to promote adoption and ensure long-term success.

• Contribute to defining and refining pragmatic agile-informed processes and best practices to optimize daily operations.

Change Management

• Lead change initiatives for the Operations organization by developing and executing change management strategies to ensure understanding and adoption of new technologies

• Partner with stakeholders to assess change impacts, communications, and drive readiness across teams

• Facilitate alignment between different teams in G-P to reinforce behaviors and sustain outcomes

Operations Cadence and Governance

• Oversee the rhythm of operations, including ELT meetings, senior leadership reviews, and internal operating forums.

• Drive consistency and alignment across Global Ops leadership and operational decision-making processes.

• Support a portfolio of internal projects, including the portfolio, roadmap, and prioritization process.

What we're looking for:

• Program Management Expertise:

  • 8+ years in program management roles within HR, strategy, consulting, or general project management.

  • Demonstrated experience in large-scale transformation programs.

  • Proficiency in process optimization methodologies (e.g., Lean, Agile, Kaizen).

  • Understanding of customer facing operations, especially in a global setting

  • Ability to work independently, prioritize, and manage multiple projects simultaneously.

  • Keen interest and experience in leveraging AI and automation to enhance operations.

  • Experience in an enterprise B2B SaaS environment at a global scale is preferred.

  • Interpersonal and Communication Skills:

    • Exceptional people skills with the ability to quickly build rapport, establish trust, and foster understanding with customers, professionals, global partners, and cross-functional teams.

    • Natural ability to leverage relationships for growth.

    • Strong communication and presentation skills, effectively communicating at all levels.

    • Outstanding listener and empathetic.

    • Strong influencing skills to drive necessary changes in line with business needs.

  • Strategic Thinking and Business Acumen:

    • Unwavering business perspective when assessing situations and making decisions.

    • Exceptional ability to understand the impact of decisions on customer objectives.

    • Demonstrated ability to drive continuous improvement and innovation.

  We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the National Vetting Bureau (Children and Vulnerable Persons) Act 2012, the Private Security Services Act 2004, and the Criminal Justice (Spent Convictions and Certain Disclosures) Act 2016.