Sr. Developer - HR Systems

What is The Role

We are looking for a Sr. Developer, ServiceNow and Workday to join our HR Systems team to drive our global workforce’s utilization and optimization of ServiceNow HRSD and Workday. This role offers you an opportunity to partner closely with HR, leadership and multi-functional teams while supporting our strategic approach to key HR Platforms. If you thrive in ambiguity, adapt quickly to a changing environment, take a global view, and have a passion for bringing people insights to the business, get ready to dig in.

This is a distributed (remote) role and can be based throughout the United States or Canada.

What You Will Be Doing

We are looking for a ServiceNow HRSD developer that can drive projects to support Case Management, Services, Journeys, Knowledge Base, and Portal. Additional experience with Workday is strongly preferred. Your strong communications skills and your customer-centric perspective will enable you to deliver powerful tools to continue to move and scale our programs and organization.

Your Areas of focus will include:

• Projects & Enhancements

  • Proactively finds opportunities to improve the Elastician Experience through the efficient workflows, design, and automation that ServiceNow and Workday offer. Capable of proposing and driving projects that enhance and optimize Elastic’s usage of ServiceNow HRSD and Workday.

  • Develop enhancements, workflows, reports, and dashboards.

  • Partner with the broader team to deliver process and system enhancements to improve the overall experience of the end user.

  • Act as consultant to partners in the development of project scope, offering technical expertise, solutions, considerations, and expected outcomes.

  • Translates business needs into requirements, user stories, and testable acceptance criteria

  • Drive UX improvements using the principles of user-centric design

  • Ensure quality in the delivery of projects and enhancements by leading testing efforts, producing comprehensive documentation and adhering to change management processes.

  • Build strong relationships with project teams and partners, as domain authority and trusted advisor.

  • Drive business, technology, and operational readiness plans for projects

  • Maintains knowledge on current and emerging developments, assessing the impact, and collaborates with management to incorporate developments into current and future strategy

• System Maintenance & Optimization:

  • Own permissions, security and access controls, ensuring compliance and alignment to internal controls.

  • Support and resolve integration issues.

  • Provide support to end users by providing troubleshooting, issue remediation, technology request assistance and critical issue management.

What You Bring

• A passion for fast-paced and dynamic environments, the ability to thrive in ambiguity and devote a diversified global view to all you do.

• A curious nature that wants to dive-in and solve complicated problems.

• Possess intellectual curiosity, having the ability to see beyond what the customers want to deliver what they need.

• A proficiency in optimizing processes and programs with a keen understanding of the balance between structure and flexibility.

• Independent problem solver, able to learn fast and comfortable taking calculated risks.

• And some of the basics:

  • Bachelor’s degree in Business, Human Resources, Computer Science or related field or equivalent work experience, education and training

  • 3+ years of ServiceNow HRSD experience, knowledge of other areas is a plus

  • Experience Configuration and Optimizing Workday is highly preferred

  • Prior experience supporting integrations/spokes is a plus

  • Familiarity with Web technologies (ex. JavaScript, HTML, XML and CSS) is a plus

  • Testing experience (both end-to-end and user acceptance)

  • Project management, customer management, and process management skills

  • Strong Excel skills. No mouse needed!

  • Experience working in a global organization

  • Strategic, critical problem solver who isn’t afraid to get into the weeds and is enthusiastic about problem solving

  • Ability to build effective work relationships at all levels of the organization, influence behavior, and lead change

  • Excellent written and verbal communication, and presentation skills

  • High degree of integrity and honesty; ability to exercise confidentiality and neutrality in complex and sensitive situations

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