Sr. Customer Billing & Renewal Specialist
Billing Operations Generate and send accurate invoices daily based on contractual terms; invoices include the following components: SaaS subscriptions and bundles, professional services, on-premise software, annual maintenance, and 3rd party items. Partner with Sales, Legal, Finance, and other cross-functional groups to solve problems, address inquiries, and provide data to assist in decision making. Maintain billing records and customer information in financial systems (e.g., NetSuite, Salesforce). Process returns and credit memos as needed. Assist in other projects such as internal and external audits, testing and maintaining internal SOX controls, billing and revenue reporting, and more. Collaborate with cross-functional teams to streamline quote-to-cash processes to drive efficiencies and minimize errors. Bachelor's degree in Business, Accounting, Finance, or related field. 2+ years of experience in billing and customer operations in a SaaS environment. Excellent written and verbal communication skills. Strong attention to detail and experience with high transaction volume. Prior experience in a high-growth SaaS company. Proficient in NetSuite. Salesforce experience a plus Strong critical thinking and problem-solving skills Strong organizational and time management skills; ability to prioritize and manage a changing workload. Adaptable; ability to quickly learn new systems and processes and stay flexible and open to change. Proficiency with Excel, Power BI, or similar tools.
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Sr. Customer Billing & Renewal Specialist
Billing Operations Generate and send accurate invoices daily based on contractual terms; invoices include the following components: SaaS subscriptions and bundles, professional services, on-premise software, annual maintenance, and 3rd party items. Partner with Sales, Legal, Finance, and other cross-functional groups to solve problems, address inquiries, and provide data to assist in decision making. Maintain billing records and customer information in financial systems (e.g., NetSuite, Salesforce). Process returns and credit memos as needed. Assist in other projects such as internal and external audits, testing and maintaining internal SOX controls, billing and revenue reporting, and more. Collaborate with cross-functional teams to streamline quote-to-cash processes to drive efficiencies and minimize errors. Bachelor's degree in Business, Accounting, Finance, or related field. 2+ years of experience in billing and customer operations in a SaaS environment. Excellent written and verbal communication skills. Strong attention to detail and experience with high transaction volume. Prior experience in a high-growth SaaS company. Proficient in NetSuite. Salesforce experience a plus Strong critical thinking and problem-solving skills Strong organizational and time management skills; ability to prioritize and manage a changing workload. Adaptable; ability to quickly learn new systems and processes and stay flexible and open to change. Proficiency with Excel, Power BI, or similar tools.