Sr. Analytics Manager, Operations

​​About the Role:

Seeking an experienced analytics leader to manage a team, enabling the physical downstream operation to make data-driven decisions. Reporting to the Director of Operations Analytics, you will evolve the core operations data infrastructure to deliver a singular goal: every patient gets access to timely, high quality, affordable healthcare. The Senior Manager will be the key advisor to the Downstream Operations team to help evolve the data-driven foundation which powers business decisions at Hims & Hers, from executive-level strategy to day-to-day operational execution.

You Will:

• Manage, mentor, and build a high performance team of analysts that are able to gather and synthesize data quickly and accurately

• Build for scale: proactively identify, codify, and implement core platform for data-driven decision-making across multiple business lines, modalities, and treatment types

• Think through complex problems, determine proper analytical processes and procedures, independently derive conclusions, and present results to the organization

• Measure impact of throughput through the creation of KPIs to help measure against business outcomes

• Lead the team by identifying growth optimization opportunities; collaborating cross functionally to structure, measure, and execute tests; driving adoption and knowledge at all levels of the organization

• Challenge status quo: initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions 

• Leverage internal and external data to identify growth opportunities, providing data-driven recommendations for business expansion

• Collaborate with cross-functional partners in data engineering, operations and finance to define and build data-informed business strategy and roadmaps

• Deliver high quality insights & dashboards for executive level consumption

You Have:

• Superb written and verbal communication skills; experience presenting to senior, cross-functional stakeholders

• Ability to contextualize data and insights within the business context, collaborating with, communicating findings to, technical and non-technical teammates

• Ability to thrive and adapt in a fast-paced, high-growth and rapidly changing environment

• 7+ years experience in a fulfillment focused role in areas such as data engineering, business intelligence, operations, or analytics

• 4+ years of experience hiring, managing, and developing high performing teams

• Experience managing and collaborating with international teams

• Exceptional SQL skills / Intermediate to advanced R or Python experience

• Hands-on experience working with a modern analytics tech stack (Looker, Google BigQuery, DBT, Python, etc.)

• Advanced-to-expert data analysis proficiency: ability to design and complete complex analysis projects

• Advanced degree (MS) in mathematics, statistics, data analytics or a related field

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• Employee discounts on hims & hers & Apostrophe online products

• 401k benefits with employer matching contribution

• Offsite team retreats

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