Solutions Architect

An overview of this role

Your opportunity in the Solutions Architect team is to become a trusted advisor to GitLab prospects and clients and show how the GitLab solutions address client business requirements. You are responsible for driving and managing the technology and value evaluation and validation stages of the sales process. As a product advocate for GitLab’s Enterprise Edition, you will focus on the technical solution while also understanding the business outcomes the customer wants to achieve.

What You’ll Do  

You help drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, you also support and enable the successful adoption of the GitLab platform by our top enterprise customers. You work collaboratively with Sales, Customer Success, Engineering, Product Management, and Marketing organizations to realize customer value. Key milestones include:

• In the first 30 days, successful completion of the Solutions Architect Onboarding plan.

• Within two months, collaborate closely with your peers to gain comprehensive knowledge of the GitLab platform, DevOps practices, and associated technologies and learn through shadowing our value selling approach.

• Within three months you start to engage with customers, both onsite and remote, in a technical consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.

• In partnership with the sales team, you formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.

• With comprehensive knowledge of the GitLab platform and associated technologies, you educate customers of all sizes on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment.

• You guide technical evaluations via POC/POV ownership, RFP/audit support, and workshop design.

• You build relationships with people within customer environments to enable them to be GitLab advocates.

• Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing.

• Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.

• Maintain specialty competency in one or more technologies related to GitLab's market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners.

What You’ll Bring 

• Experience with technical pre-sales or as a professional in the field of information technology

• Experience with modern software development or operations and their associated technologies

• Experience with cloud computing and related technologies and practices

• Understanding of the end-to-end software development lifecycle

• Understanding of continuous integration and continuous deployment

• Ability to use GitLab

• Ability to travel if needed and comply with the company’s travel policy

How GitLab will support you

• Benefits to support your health, finances, and well-being

• All remote, asynchronous work environment

• Flexible PTO (paid time off)

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and development budget 

• Parental leave

• Home office support

About the team

You will be part of the DACH Solutions Architect team, which is part of the worldwide Solutions Architects team reporting to Customer Success Leadership. To learn more, see the Solutions Architect handbook. Get to know some of the Solutions Architects team members: Alex, Julia and Andrea.