Solution Engineer

About Zowie:

At Zowie, we believe that buying online should feel like walking into your favorite local shop: personal, friendly, and easy. Our mission is to recreate offline shopping experiences online - but better. Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc., and saves time for customer service agents, who can then proactively turn website visitors into paying customers. It can work as an add-on with existing tools (Zendesk, Shopify, Gorgias, etc.) or become a standalone customer service platform.

We are:

🚀 Growing fast. We plan on keeping the Team growing! You’ll have a lot of autonomy and impact as we grow.

🏈 Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.

🧑‍💻 Remote-first and hours are flexible. We allow everyone to figure out the best ways to collaborate with their team. At the end of the day, it's about delivering! Those in Poland can work from our offices in Cracow and Warsaw.

We strive to be:

💪 Ambitious and innovative. We don’t settle on existing solutions and keep looking for better ways to tackle challenges.

👻 Bold and free-thinking. We trust our employees to find the best solutions.

🤸‍♀️ Agile and high-performing. We work smarter, not harder. We use our OKRs to keep ourselves focused.

🤠 Unafraid of change. Zowie is growing, and the market is changing. We thrive in an ever-evolving environment.

What you'll do:

• Work with our Customer Success Team to improve Zowie’s business value to existing customers

• Support our team in advanced product configuration

• Become a product expert, be curious, and strive to find answers and work around on your own

• Be a bridge between business and technology - deep dive into business requirements, understand processes, find improvement opportunities, and translate them into technical solutions

• Work with customers’ technical teams to prepare specifications for dedicated integrations

• Implement dedicated integrations between the Zowie platform and customers’ systems

• Be responsible for direct contact with customers

Ideally, you’ll bring with you:

• Ability to write some Python code (for API, for example) and understanding of some web technologies such as HTML, CSS, and JavaScript

• Experience working directly with customers

• Excellent communication skills with which you’ll actively listen and explain complex technical issues in simple terms

• A proven track record of implementing a customer-first attitude

• Working proficiency in English (both spoken and written)

• Demonstrable problem-solving skills

• A self-starter, results-driven approach

• A high degree of ownership

• Demonstrated capacity to prioritize tasks effectively in a fast-paced work environment

It’ll be awesome if you have:

• Experience working with APIs (REST, GraphQL, SOAP web services, etc.)

• Experience supporting chatbots

• Experience working in a similar position

We will offer you:

👉 Employee Stock Option Plan (ESOP). You’re a part of our company’s future success.

👉 Unlimited paid time off. We trust each other and don’t count days.

👉 Great company offsites and individual integration budgets. We spend time together in person to strengthen our team.

👉 Health benefits. We offer an additional health insurance package.

👉 Development budget. We want to grow personally and professionally together.

👉 Home-office funds. Make yourself a comfy space for work on a daily basis.