Software Development Engineer
See yourself at Twilio
Join the team as Twilio’s next Software Engineer in the Operations Reliability team.
About the job
This position is needed to manage the operation of Twilio’s worldwide services and infrastructure to meet high availability, scalability, quality, and reliability goals. As a Software Engineer in the Operations Reliability team you will be developing automated tooling and operational capabilities to enable real-time, low latency services for next-generation communications infrastructure worldwide.
Responsibilities
As a Software Engineer in the Operations Reliability team, you will live the Twilio Magic values:
BE AN OWNER: You will develop, deploy, and operate Twilio’s worldwide services based on Twilio standard procedures and guidelines towards 24x7 availability, with high-performance, scalable, and zero-downtime releases in our AWS environment
WRITE IT DOWN: You will craft best practices as runbooks and standard operating procedures to share knowledge goodness across teams
DRAW THE OWL: We still have problems we haven’t even thought of! You’ll need to recognize gaps in systems, services, and processes to achieve ultimate success
EMPOWER OTHERS: You have the desire to collaborate across teams on best practices to build, test, and operate services at scale
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years of experience with modern, object-orientated programming languages (e.g. Java, Python).
Experience with cloud services (AWS preferred, Google, Azure etc.)
Experience with designing and operating reliable, scalable systems
Experience building and managing softwares with tools such as Docker, AWS Fargate, Kubernetes, ArgoCD, Spinnaker, etc.
Experience implementing and operating highly available production level services based on Kubernetes at scale
Understanding of the core components of Kubernetes, how it works and how to run and deploy it.
Experience with tooling surrounding the Kubernetes ecosystem including the various controllers, operators and package managers that are available. CRDs, Operator patterns, Aggregated APIs, RBAC
Experience with cloud automation and lifecycle management tooling such as Terraform, AWS CloudFormation etc.
Strong sense of ownership over the success of your products/services. If you notice a risk/issue, find a resolution
Wear the customer's shoes. Take the time to fully understand their needs, then design considerate solutions to support them
Ability to work efficiently with multiple global teams, developing, configuring, deploying, and operating the global infrastructure for Twilio’s platform
DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes
Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations
Computer Science Bachelors/Masters degree required, or equivalent experience
Strong Soft Skills: be prepared to frequently propose and discuss ideas and implementation with your teammates, as well as involving other stakeholders in Twilio - we’re one single team, no one flies solo!
Curious mindset - no-one knows all the answers, but you should be able to find them and grow with us
Desired:
Operational experience in complex distributed systems, including experience with SLO/SLIs towards high-availability and reliability goals
Experience with service mesh technology
Experience with low level container technologies like containerd, container first operating systems, and CNI
Experience implementing secure Multi-tenant software solutions
Experience in working with technical and non-technical stakeholders
Ability to communicate highly technical concepts in an easy and understandable way
Location
This role will be remote, and based in Ireland.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Software Development Engineer
See yourself at Twilio
Join the team as Twilio’s next Software Engineer in the Operations Reliability team.
About the job
This position is needed to manage the operation of Twilio’s worldwide services and infrastructure to meet high availability, scalability, quality, and reliability goals. As a Software Engineer in the Operations Reliability team you will be developing automated tooling and operational capabilities to enable real-time, low latency services for next-generation communications infrastructure worldwide.
Responsibilities
As a Software Engineer in the Operations Reliability team, you will live the Twilio Magic values:
BE AN OWNER: You will develop, deploy, and operate Twilio’s worldwide services based on Twilio standard procedures and guidelines towards 24x7 availability, with high-performance, scalable, and zero-downtime releases in our AWS environment
WRITE IT DOWN: You will craft best practices as runbooks and standard operating procedures to share knowledge goodness across teams
DRAW THE OWL: We still have problems we haven’t even thought of! You’ll need to recognize gaps in systems, services, and processes to achieve ultimate success
EMPOWER OTHERS: You have the desire to collaborate across teams on best practices to build, test, and operate services at scale
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years of experience with modern, object-orientated programming languages (e.g. Java, Python).
Experience with cloud services (AWS preferred, Google, Azure etc.)
Experience with designing and operating reliable, scalable systems
Experience building and managing softwares with tools such as Docker, AWS Fargate, Kubernetes, ArgoCD, Spinnaker, etc.
Experience implementing and operating highly available production level services based on Kubernetes at scale
Understanding of the core components of Kubernetes, how it works and how to run and deploy it.
Experience with tooling surrounding the Kubernetes ecosystem including the various controllers, operators and package managers that are available. CRDs, Operator patterns, Aggregated APIs, RBAC
Experience with cloud automation and lifecycle management tooling such as Terraform, AWS CloudFormation etc.
Strong sense of ownership over the success of your products/services. If you notice a risk/issue, find a resolution
Wear the customer's shoes. Take the time to fully understand their needs, then design considerate solutions to support them
Ability to work efficiently with multiple global teams, developing, configuring, deploying, and operating the global infrastructure for Twilio’s platform
DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes
Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations
Computer Science Bachelors/Masters degree required, or equivalent experience
Strong Soft Skills: be prepared to frequently propose and discuss ideas and implementation with your teammates, as well as involving other stakeholders in Twilio - we’re one single team, no one flies solo!
Curious mindset - no-one knows all the answers, but you should be able to find them and grow with us
Desired:
Operational experience in complex distributed systems, including experience with SLO/SLIs towards high-availability and reliability goals
Experience with service mesh technology
Experience with low level container technologies like containerd, container first operating systems, and CNI
Experience implementing secure Multi-tenant software solutions
Experience in working with technical and non-technical stakeholders
Ability to communicate highly technical concepts in an easy and understandable way
Location
This role will be remote, and based in Ireland.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.