Social Media Community Moderator

Social Factor is always looking for great moderation talent in the United Kingdom. We'd love to hear from you if you have interest in working with us on a project/gig or part-time basis. We offer flexible schedules to fit all lifestyles. Some of our work is 24/7 so if you are an early bird or a night owl, we may have something for you! Our client needs are constantly changing and growing so we'd love to get to know you and understand your experience. When a match comes along, someone from our team will reach out to see if you are available and interested in pursuing the opportunity.

If you are a based in the United Kingdom, Social Media Community Moderator, we are looking for project based or part-time work moderators working in English and other languages such as German, French, Spanish, Portuguese, Korean and Japanese. The Community Moderator role will work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available.

All qualified applicants will be asked to complete a Community Moderation assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of our community management approach and allows us to better understand your level of comprehension. Completion and passing the assessment is a requirement to work at Social Factor in this role but does not guarantee employment at any time.

Community Moderator Requirements:

• Native-level understanding of language

• Deep understanding of respective language pop culture, nomenclature, cultural references, and slang

• Able to understand client's brand voice & accurate engage with users

• Previous social media moderation experience is required and Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus

• Exceptional organizational and multitasking abilities

• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)

• Excellent spelling and grammar skills (skills test will be given for final candidates)

• Strong willingness to learn and think critically; a proactive approach

• High energy with the capability to multitask in a dynamic, rapidly growing organization

• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts

• Knowledge of and experience with the major social media platforms: FB, X, Instagram, LinkedIn, etc.

• Ability to analyze social media metrics

• Experience with digital project management tools such as Asana, JIRA, Mavenlink, Basecamp, etc is a plus

• Minimum of Windows 10 and macOS 12.X

• Internet speed requirement of a minimum of 150 mbps

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies. Equal Employment Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.