Site Reliability Engineer

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. 

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. 

Roadie is seeking a Site Reliability Engineer to join our growing Technical Operations Team. We're looking for someone with a solid understanding of site reliability practices and hands-on experience working with production Kubernetes environments. The ideal candidate is a skilled problem solver with intimate knowledge of site reliability practices, standard Dev Ops principles, AWS, scripting languages and Kubernetes.

What You'll Do

• Support the reliability, scalability, and performance of our platform through hands-on work with our infrastructure and deployment pipelines

• Assist in maintaining and operating Kubernetes clusters (EKS), as well as other systems including Elasticsearch, MSK, RDS, and Redis

• Contribute to the deployment, tuning, and upkeep of observability tools like Prometheus, Loki, Grafana, OpenTelemetry, and New Relic

• Partner with more senior engineers to identify and remediate system bottlenecks and improve resource utilization

• Participate in the monitoring and tracking of service level indicators (SLIs) and service level objectives (SLOs)

• Write scripts and build automation to streamline operations and reduce manual work

• Help troubleshoot production and non-production issues as part of the incident response process

• Participate in an on-call rotation 

Technology We're Using Now

• Python, Ruby on Rails, Golang

• React/Redux, Objective-C and Swift, Android

• Postgres, Redshift, Redis, Kafka

• AWS/GCP

• Docker/Kubernetes

• OpenTelemetry/Prometheus/Thanos/Loki/Grafana/New Relic/Sentry

• Git/CircleCI

• ArgoCD

What You Bring

• 3+ Years in various SRE roles

• 3+ Years in various DevOPS/System Engineering roles

• 3+ Years of experience building and managing production Kubernetes infrastructure

• 3+ Years experience with popular scripting languages (Python, Ruby, Bash, etc.)

• Experience with Infrastructure as code such as Terraform or Crossplane

• Experience with CI/CD Development tools (CircleCI, etc.)

• Experience with GitOPS Tools (ArgoCD)

• Experience using a broad range of AWS technologies (RDS, ElasticSearch, VPC, EKS, S3, CloudFront, MSK, Elasticache, CloudWatch, etc.)

• Experience developing and maintaining YAML templating systems (Helm charts, Kustomize, etc)

• Must be able to work independently, be self-motivated and handle multiple priorities

• Comfortable working in a fast-paced agile environment

Finally, a willingness to admit what you don’t know, and learn what you need to learn quickly.

Why Roadie? 

• Competitive compensation packages 

• 100% covered health insurance premiums for yourself

• 401k with company match

• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) 

• Flexible work schedule with unlimited PTO 

• Monthly 3-day weekends

• Monthly WFH stipend 

• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore

• The technology you need to get the job done