Service Operations Coordinator
As a Service Operations Coordinator, you'll play a vital role in supporting our Training, Professional Services, and Implementation teams. You'll ensure smooth coordination of customer engagements, manage trainer scheduling, and maintain clear communication across stakeholders. Your work will directly impact customer satisfaction and operational efficiency. Schedule and coordinate customer training and service engagements (on-site and remote), responding to requests and proactively managing backlog outreach Manage trainer assignments and availability using our resource scheduling platform Serve as the primary point of contact for customers during the scheduling phase Maintain accurate records in Salesforce and monitor key service KPIs Provide service fulfillment and revenue reports to the accounting team for forecasting and recognition Lead and support process improvement initiatives to streamline workflows and enhance efficiency Identify operational gaps and implement solutions to improve service delivery 3+ years of experience in service coordination, scheduling, or operations support Strong organizational, analytical, and communication skills Experience with Salesforce or similar CRM platforms Ability to manage multiple priorities in a fast-paced environment Proactive mindset with a focus on customer success Experience in SaaS or training services Multilingual skills (Spanish or Portuguese preferred) Bachelor's degree or equivalent experience
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Service Operations Coordinator
As a Service Operations Coordinator, you'll play a vital role in supporting our Training, Professional Services, and Implementation teams. You'll ensure smooth coordination of customer engagements, manage trainer scheduling, and maintain clear communication across stakeholders. Your work will directly impact customer satisfaction and operational efficiency. Schedule and coordinate customer training and service engagements (on-site and remote), responding to requests and proactively managing backlog outreach Manage trainer assignments and availability using our resource scheduling platform Serve as the primary point of contact for customers during the scheduling phase Maintain accurate records in Salesforce and monitor key service KPIs Provide service fulfillment and revenue reports to the accounting team for forecasting and recognition Lead and support process improvement initiatives to streamline workflows and enhance efficiency Identify operational gaps and implement solutions to improve service delivery 3+ years of experience in service coordination, scheduling, or operations support Strong organizational, analytical, and communication skills Experience with Salesforce or similar CRM platforms Ability to manage multiple priorities in a fast-paced environment Proactive mindset with a focus on customer success Experience in SaaS or training services Multilingual skills (Spanish or Portuguese preferred) Bachelor's degree or equivalent experience