Senior Trainer
This role is central to ensuring customers, partners, and internal teams are proficient with ExtraHop solutions. The Senior Technical Trainer delivers high-quality, engaging technical instruction, contributing directly to customer success and adoption. This position is vital for empowering users with the knowledge needed to leverage our cutting-edge technology effectively.
Key Responsibilities
Deliver virtual and in-person instructor-led training covering ExtraHop products and relevant technical concepts.
Leverage various technology platforms to enhance training delivery.
Assist in maintaining and iteratively developing training materials, including instructor scripts and session resources.
Support the development of self-directed online materials through technical reviews and content outlines.
Participate in scoping to provide customer training recommendations.
Collaborate with client-facing teams to identify new training needs and opportunities.
Travel up to approximately 25% (US and International) as needed for training delivery.
Required Qualifications
Four-year degree or equivalent in IT, computer science, business, engineering, or a related discipline
5+ years delivering high-quality technical training
Available to deliver training to a global customer audience on a flexible schedule
Work cooperatively with others within the organization and other cross-functional stakeholders.
Work well in fast-paced, high-stress environments.
Has predictable, reliable attendance.
Preferred Qualifications
Technical certifications in security and/or networking (e.g., Security+, Network+, CCNA, CTT+, etc.)
Experience in multimedia development or Learning Management System (LMS) administration
Skills and Competencies
High-level knowledge of enterprise IT environments, IT operations, wire data, application protocols, application performance management, troubleshooting, and networking basics. Ability to quickly learn complex technical concepts.
Professional presentation and delivery skills with enthusiasm. Strong technical writing skills. Excellent organizational, analytical, and problem-solving abilities. Strong communication skills. Client-focused attitude and customer advocacy. Charisma and passion for technology.
Understanding of curriculum development and the instructional design process.
The base salary for this position is between $110,000 - $112,000 plus bonus
About the job
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Senior Trainer
This role is central to ensuring customers, partners, and internal teams are proficient with ExtraHop solutions. The Senior Technical Trainer delivers high-quality, engaging technical instruction, contributing directly to customer success and adoption. This position is vital for empowering users with the knowledge needed to leverage our cutting-edge technology effectively.
Key Responsibilities
Deliver virtual and in-person instructor-led training covering ExtraHop products and relevant technical concepts.
Leverage various technology platforms to enhance training delivery.
Assist in maintaining and iteratively developing training materials, including instructor scripts and session resources.
Support the development of self-directed online materials through technical reviews and content outlines.
Participate in scoping to provide customer training recommendations.
Collaborate with client-facing teams to identify new training needs and opportunities.
Travel up to approximately 25% (US and International) as needed for training delivery.
Required Qualifications
Four-year degree or equivalent in IT, computer science, business, engineering, or a related discipline
5+ years delivering high-quality technical training
Available to deliver training to a global customer audience on a flexible schedule
Work cooperatively with others within the organization and other cross-functional stakeholders.
Work well in fast-paced, high-stress environments.
Has predictable, reliable attendance.
Preferred Qualifications
Technical certifications in security and/or networking (e.g., Security+, Network+, CCNA, CTT+, etc.)
Experience in multimedia development or Learning Management System (LMS) administration
Skills and Competencies
High-level knowledge of enterprise IT environments, IT operations, wire data, application protocols, application performance management, troubleshooting, and networking basics. Ability to quickly learn complex technical concepts.
Professional presentation and delivery skills with enthusiasm. Strong technical writing skills. Excellent organizational, analytical, and problem-solving abilities. Strong communication skills. Client-focused attitude and customer advocacy. Charisma and passion for technology.
Understanding of curriculum development and the instructional design process.
The base salary for this position is between $110,000 - $112,000 plus bonus