Senior Solutions Engineer
About Zowie:
At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences.
We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, Media Markt already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.
Having found strong product-market fit with our mid-market and enterprise customers, we're now looking for an impact-driven Senior Solutions Engineer to help our customers unlock maximum value from our highly extendable AI platform. At Zowie, Solutions Engineers are never bored, have a lot of autonomy, and thrive in a huge diversity of customers, industry, or AI-specific challenges.
As a Senior Solutions Engineer, you'll lead our most complex enterprise AI implementations. This isn't about rolling out the same configuration repeatedly - you'll architect custom solutions for some of the world's largest companies, designing systems that handle millions of customer conversations and integrate seamlessly with their existing tech stacks. Every implementation is unique, every challenge is different, and the impact is massive - you're building AI solutions that fundamentally change how these organizations serve their customers.
If you're passionate about understanding customers and delivering a lot of value to them quickly, we're looking forward to meeting you!
What you will do:
You'll architect solutions that fully automate customer conversations. Production systems that handle complex inquiries across chat, email, voice, and social media channels. These aren't simple chatbots - you're building AI agents that can navigate enterprise business logic, access multiple data sources, and deliver personalized responses at massive scale.
You'll manage complex projects from start to finish. You own the technical outcome by setting clear expectations, managing risks, and navigating blockers to ensure successful, on-time delivery. This might mean coding JavaScript integrations yourself to ensure a successful go-live, enabling the client's dev teams to build parts of the solution, or coordinating with contractors to hit a deadline that can't be moved.
You'll become our clients' trusted advisor. You build strong relationships with technical leaders - CTOs, engineering directors, architects - who rely on your judgment when implementations hit roadblocks. You'll confidently challenge assumptions and push back when their ideas don't make technical sense, guiding them toward solutions that actually advance their business goals.
You'll shape what we build next. The enterprise challenges you solve today become product features tomorrow. Your client feedback directly influences our roadmap, and you'll work closely with our product team to make sure we're building what the market actually needs.
Ideally, you’ll bring with you:
7+ years of complex technical project experience - not just any projects, but the kind where you're integrating multiple systems, managing competing stakeholders, and where failure isn't an option. Bonus points if you've worked in SaaS, AI, or enterprise software.
Real solutions architecture skills - you can look at a client's existing tech stack and design something that actually fits, scales, and won't break their other systems. You've done this before with real consequences.
Strong hands-on coding ability - you can write production JavaScript, work with APIs confidently, prompt LLMs, and build integrations end-to-end. Whether you're coding it yourself or reviewing someone else's work, you know what good looks like.
Proactive communication skills - nobody needs to check in with you for status updates because everyone already knows where things stand, what the blockers are, and what the next steps are to ensure successful delivery. You're the single source of truth that keeps both internal teams and client stakeholders moving in the same direction.
Business sense - you understand that technology serves business goals, not the other way around. You can connect technical decisions to revenue impact and help clients see the bigger picture.
An ownership mindset - when something's broken, you fix it. When there's a blocker, you find a way around it. When a client needs something delivered, you make it happen. You don't wait for someone to tell you what to do.
We are:
• Ambitious and innovative. We never settle. We always look for better ways of doing things.
• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.
• Growing fast. You’ll have a lot of autonomy and impact as we grow.
About the job
Apply for this position
Senior Solutions Engineer
About Zowie:
At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences.
We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, Media Markt already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.
Having found strong product-market fit with our mid-market and enterprise customers, we're now looking for an impact-driven Senior Solutions Engineer to help our customers unlock maximum value from our highly extendable AI platform. At Zowie, Solutions Engineers are never bored, have a lot of autonomy, and thrive in a huge diversity of customers, industry, or AI-specific challenges.
As a Senior Solutions Engineer, you'll lead our most complex enterprise AI implementations. This isn't about rolling out the same configuration repeatedly - you'll architect custom solutions for some of the world's largest companies, designing systems that handle millions of customer conversations and integrate seamlessly with their existing tech stacks. Every implementation is unique, every challenge is different, and the impact is massive - you're building AI solutions that fundamentally change how these organizations serve their customers.
If you're passionate about understanding customers and delivering a lot of value to them quickly, we're looking forward to meeting you!
What you will do:
You'll architect solutions that fully automate customer conversations. Production systems that handle complex inquiries across chat, email, voice, and social media channels. These aren't simple chatbots - you're building AI agents that can navigate enterprise business logic, access multiple data sources, and deliver personalized responses at massive scale.
You'll manage complex projects from start to finish. You own the technical outcome by setting clear expectations, managing risks, and navigating blockers to ensure successful, on-time delivery. This might mean coding JavaScript integrations yourself to ensure a successful go-live, enabling the client's dev teams to build parts of the solution, or coordinating with contractors to hit a deadline that can't be moved.
You'll become our clients' trusted advisor. You build strong relationships with technical leaders - CTOs, engineering directors, architects - who rely on your judgment when implementations hit roadblocks. You'll confidently challenge assumptions and push back when their ideas don't make technical sense, guiding them toward solutions that actually advance their business goals.
You'll shape what we build next. The enterprise challenges you solve today become product features tomorrow. Your client feedback directly influences our roadmap, and you'll work closely with our product team to make sure we're building what the market actually needs.
Ideally, you’ll bring with you:
7+ years of complex technical project experience - not just any projects, but the kind where you're integrating multiple systems, managing competing stakeholders, and where failure isn't an option. Bonus points if you've worked in SaaS, AI, or enterprise software.
Real solutions architecture skills - you can look at a client's existing tech stack and design something that actually fits, scales, and won't break their other systems. You've done this before with real consequences.
Strong hands-on coding ability - you can write production JavaScript, work with APIs confidently, prompt LLMs, and build integrations end-to-end. Whether you're coding it yourself or reviewing someone else's work, you know what good looks like.
Proactive communication skills - nobody needs to check in with you for status updates because everyone already knows where things stand, what the blockers are, and what the next steps are to ensure successful delivery. You're the single source of truth that keeps both internal teams and client stakeholders moving in the same direction.
Business sense - you understand that technology serves business goals, not the other way around. You can connect technical decisions to revenue impact and help clients see the bigger picture.
An ownership mindset - when something's broken, you fix it. When there's a blocker, you find a way around it. When a client needs something delivered, you make it happen. You don't wait for someone to tell you what to do.
We are:
• Ambitious and innovative. We never settle. We always look for better ways of doing things.
• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.
• Growing fast. You’ll have a lot of autonomy and impact as we grow.