Senior Site Reliability Engineer

How You'll Make an Impact: 

As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.

Our SRE Team:

We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.

What You Bring to the Team:

• Design and implement reliable, scalable, and efficient cloud infrastructure to support our global platform's growth

• Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components

• Develop and continuously improve monitoring and logging systems using Prometheus, DataDog, and Loki stacks

• Participate in on-call rotation to support production environment and ensure rapid response to outages

• Lead incident response efforts, ensuring minimal service impact while documenting learnings and implementing preventive measures

• Collaborate with development teams to establish Service Level Objectives (SLOs) and ensure systems meet or exceed reliability targets.

• Champion SRE best practices across engineering, mentoring teams on resiliency, performance optimization, and scalability

• Automate platform operations with infrastructure-as-code (Terraform) and configuration management tools

What Sets You Up for Success:

• 5+ years of hands-on experience as a SRE or Systems Engineer working extensively with AWS cloud infrastructure

• 3+ years of production experience with Kubernetes, Docker, and Helm charts at scale

• Proven track record implementing and scaling Elastic Kubernetes Service (EKS) platforms

• Strong expertise with monitoring, logging, and alerting technologies (ELK, Datadog, Loki, or AWS CloudWatch)

• Experience with GitOps and ArgoCD

• Working knowledge of web infrastructure including NGiNX, Ingress controllers, MySQL/PostgreSQL/Aurora, Redis/Memcached, and SQS

Bonus Skills to Stand Out:

• Advanced Database Administration experience with Aurora, MySQL, or PostgreSQL

• Support and enhance the release process through CI/CD pipeline development and optimization

• Experience working in PCI-compliant environments and security-focused infrastructure

• Familiarity with Kong API Gateway and API management at scale