Senior Salesforce Manager - CRM Systems
An overview of this role
As the Senior Salesforce Manager, CRM Systems, you’ll lead the Salesforce CRM Systems team to design, build, and evolve the enterprise Salesforce platform that underpins GitLab’s sales, finance, and operations workflows. You’ll solve complex problems around quoting, pricing, order management, and data integrity across integrated systems like ERP, CRM, and billing platforms, ensuring our go-to-market teams can operate efficiently at scale. In this role, you’ll combine hands-on technical leadership with people management: mentoring Salesforce Developers, Administrators, and CPQ Engineers; setting development best practices; and driving major initiatives that keep our Salesforce ecosystem secure, reliable, and aligned with business strategy. You’ll collaborate closely with sales, finance, operations, product, and engineering teams, and you’ll be expected to stay current on Salesforce advancements, DevOps practices for Salesforce environments, and emerging AI capabilities to help GitLab get more value from both the Salesforce platform and internal AI solutions in your first year and beyond.
Some examples of our projects:
Optimizing Salesforce CPQ and order management flows to support complex pricing models and usage-based billing
Enhancing end-to-end sales operations workflows with automated, secure integrations between Salesforce and core business systems
What you’ll do
Lead and mentor a distributed team of Salesforce Developers, Administrators, and CPQ Engineers, providing clear direction, coaching, and support.
Manage team capacity planning, resource allocation, hiring, and onboarding to ensure the right skills are in place for current and upcoming initiatives.
Design, develop, test, and document scalable Salesforce solutions using Apex Classes, Triggers, Lightning Web Components, Visualforce Pages, Aura Components, and declarative tools.
Drive optimization of quoting, pricing, CPQ, and order management processes to support complex sales cycles and end-to-end sales operations workflows.
Maintain data integrity and reliability across Salesforce and integrated platforms, including ERP, CRM, billing, and other enterprise systems.
Partner with sales, finance, operations, product, and engineering teams (including information security, DevOps, and infrastructure) to translate business requirements into effective Salesforce solutions.
Implement and champion development best practices, test automation frameworks, and DevOps practices for Salesforce environments to ensure platform reliability, performance, and security.
Stay current with Salesforce platform advancements and emerging AI capabilities, and guide the team in adopting these technologies to drive productivity and innovation.
What you’ll bring
Advanced hands-on experience designing, building, and maintaining Salesforce solutions, including Apex Classes, Triggers, Lightning Web Components, Visualforce, declarative automation tools, and enterprise integrations
Background leading high-performing Salesforce development teams, including recruiting, hiring, onboarding, mentoring, and creating individualized development plans
Proven ability to manage complex Salesforce programs and projects, including capacity planning, resource allocation, timeline management, and coordination across multiple initiatives
Experience architecting and optimizing Salesforce implementations that support complex pricing models, usage-based billing, CPQ, and integrations with ERP, CRM, billing, and other enterprise systems
Familiarity with test automation frameworks, modern web technologies, DevOps practices for Salesforce environments, and approaches to ensuring platform reliability, security, and data integrity
Demonstrated skill in partnering with sales, finance, operations, product, and engineering teams to translate business requirements into scalable, maintainable Salesforce solutions
Experience presenting technical designs and recommendations to executive stakeholders and facilitating clear, constructive communication across cross-functional, distributed teams
Interest in and exposure to AI integration and emerging Salesforce AI capabilities, with a willingness to adopt internal AI tools and learn new technologies; candidates with related or transferable backgrounds are encouraged to apply
About the team
The Enterprise Applications team owns and scales many of GitLab’s core business systems, including Salesforce, ServiceNow, Zuora, and NetSuite, ensuring they work together to support our sales, finance, and operations teams. You’ll lead the Salesforce CRM Systems sub-team, a group of developers, administrators, and CPQ engineers who collaborate asynchronously across regions to design, build, and maintain reliable, secure, and scalable Salesforce solutions. The team focuses on improving quoting, pricing, order management, and end-to-end sales workflows while maintaining data integrity across integrated platforms and introducing new capabilities that help GitLab grow efficiently and stay compliant.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$127,700—$273,600 USD
About the job
Apply for this position
Senior Salesforce Manager - CRM Systems
An overview of this role
As the Senior Salesforce Manager, CRM Systems, you’ll lead the Salesforce CRM Systems team to design, build, and evolve the enterprise Salesforce platform that underpins GitLab’s sales, finance, and operations workflows. You’ll solve complex problems around quoting, pricing, order management, and data integrity across integrated systems like ERP, CRM, and billing platforms, ensuring our go-to-market teams can operate efficiently at scale. In this role, you’ll combine hands-on technical leadership with people management: mentoring Salesforce Developers, Administrators, and CPQ Engineers; setting development best practices; and driving major initiatives that keep our Salesforce ecosystem secure, reliable, and aligned with business strategy. You’ll collaborate closely with sales, finance, operations, product, and engineering teams, and you’ll be expected to stay current on Salesforce advancements, DevOps practices for Salesforce environments, and emerging AI capabilities to help GitLab get more value from both the Salesforce platform and internal AI solutions in your first year and beyond.
Some examples of our projects:
Optimizing Salesforce CPQ and order management flows to support complex pricing models and usage-based billing
Enhancing end-to-end sales operations workflows with automated, secure integrations between Salesforce and core business systems
What you’ll do
Lead and mentor a distributed team of Salesforce Developers, Administrators, and CPQ Engineers, providing clear direction, coaching, and support.
Manage team capacity planning, resource allocation, hiring, and onboarding to ensure the right skills are in place for current and upcoming initiatives.
Design, develop, test, and document scalable Salesforce solutions using Apex Classes, Triggers, Lightning Web Components, Visualforce Pages, Aura Components, and declarative tools.
Drive optimization of quoting, pricing, CPQ, and order management processes to support complex sales cycles and end-to-end sales operations workflows.
Maintain data integrity and reliability across Salesforce and integrated platforms, including ERP, CRM, billing, and other enterprise systems.
Partner with sales, finance, operations, product, and engineering teams (including information security, DevOps, and infrastructure) to translate business requirements into effective Salesforce solutions.
Implement and champion development best practices, test automation frameworks, and DevOps practices for Salesforce environments to ensure platform reliability, performance, and security.
Stay current with Salesforce platform advancements and emerging AI capabilities, and guide the team in adopting these technologies to drive productivity and innovation.
What you’ll bring
Advanced hands-on experience designing, building, and maintaining Salesforce solutions, including Apex Classes, Triggers, Lightning Web Components, Visualforce, declarative automation tools, and enterprise integrations
Background leading high-performing Salesforce development teams, including recruiting, hiring, onboarding, mentoring, and creating individualized development plans
Proven ability to manage complex Salesforce programs and projects, including capacity planning, resource allocation, timeline management, and coordination across multiple initiatives
Experience architecting and optimizing Salesforce implementations that support complex pricing models, usage-based billing, CPQ, and integrations with ERP, CRM, billing, and other enterprise systems
Familiarity with test automation frameworks, modern web technologies, DevOps practices for Salesforce environments, and approaches to ensuring platform reliability, security, and data integrity
Demonstrated skill in partnering with sales, finance, operations, product, and engineering teams to translate business requirements into scalable, maintainable Salesforce solutions
Experience presenting technical designs and recommendations to executive stakeholders and facilitating clear, constructive communication across cross-functional, distributed teams
Interest in and exposure to AI integration and emerging Salesforce AI capabilities, with a willingness to adopt internal AI tools and learn new technologies; candidates with related or transferable backgrounds are encouraged to apply
About the team
The Enterprise Applications team owns and scales many of GitLab’s core business systems, including Salesforce, ServiceNow, Zuora, and NetSuite, ensuring they work together to support our sales, finance, and operations teams. You’ll lead the Salesforce CRM Systems sub-team, a group of developers, administrators, and CPQ engineers who collaborate asynchronously across regions to design, build, and maintain reliable, secure, and scalable Salesforce solutions. The team focuses on improving quoting, pricing, order management, and end-to-end sales workflows while maintaining data integrity across integrated platforms and introducing new capabilities that help GitLab grow efficiently and stay compliant.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$127,700—$273,600 USD