Senior Salesforce Administrator

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

Your Role

We’re looking for a Senior Salesforce Administrator to own the day-to-day health, scalability, and continuous improvement of our Salesforce platform.

This role sits at the intersection of process design, advanced automation, data analysis, and AI-driven user experiences. You’ll work closely with developers, architects, and business stakeholders to deliver solutions that are not only functional but intelligent, data-driven, and future-ready.

The ideal candidate is deeply comfortable with complex Flows, data analysis, and emerging Salesforce Agentic AI capabilities, and can apply these tools to solve real operational problems.

What You’ll Be Doing

• Platform Administration & Configuration

• Own and manage Salesforce configuration across Sales Cloud, and Experience Cloud.

• Design scalable solutions using objects, fields, record types, page layouts, and Lightning record pages.

• Maintain platform health through proactive monitoring and continuous optimisation.

Advanced Automation (Flows First)

• Design, build, and maintain complex Flows (record-triggered, screen, scheduled, and subflows).

• Apply Flow best practices including: Fault handling and Modular subflow design

• Performance optimisationPartner with developers to determine when automation should be declarative vs programmatic.

Data Analysis & Reporting (SQL-Driven)

• Leverage strong SQL/analytics skills to:

• Analyse large datasets

• Validate business logic

• Support data quality initiatives

• Translate large data insights into Salesforce reporting, dashboards, and operational metrics.

• Support data investigations across Salesforce and external systems where needed.

Agentic AI & Intelligent Experiences

• Implement and support Salesforce Agentic AI capabilities, including Agentforce and Einstein-based features.

• Design AI-assisted workflows that:

• Reduce manual effort

• Guide users through complex processes

• Improve data accuracy and decision-making

• Partner with stakeholders to identify high-impact use cases for AI-driven automation

User Experience & Enablement

• Optimise Lightning pages, paths, and guided flows to improve usability and adoption.

• Act as a key escalation point for complex platform and automation issues.

• Support enablement initiatives through documentation, training, and release communications.

• Own security models using permission sets, permission set groups, and sharing rules.

• Ensure compliance with internal governance, audit, and data protection standards.

• Partner with developers to support logging, monitoring, and error-handling strategies.

Release Management & Collaboration

• Support release planning, testing, and deployments.

• Collaborate closely with Salesforce Developers and Architects to review solutions for scalability and supportability.

• Contribute to documentation and platform standards.

• Cross-train with regional Sales Ops Managers.

• Provide critical reinforcement for the APAC region.

What We Are Looking For

• 3+ years of Salesforce Administration experience in a complex, enterprise environment.

• Advanced expertise in Flow Builder, including large, multi-path flows.

• Strong SQL proficiency, with experience analysing and validating data across systems.

• Deep understanding of Salesforce security architecture.

• Experience supporting highly customised Salesforce orgs.

• Proven ability to balance speed, quality, and governance.

Why You’ll Love It Here

• Ownership of a sophisticated, evolving Salesforce platform.

• Real opportunity to shape how AI and automation are applied across the business.

• A team that values admin expertise as a strategic function.

• Exposure to enterprise-scale use cases and modern Salesforce tooling.

• A culture focused on craftsmanship, learning, and continuous improvement.

What We Offer

• Flexible working environment – a remote-first culture with coworking options available

• Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program

• Health and wellness support – through a wellness allowance and employee wellbeing initiatives

• Comprehensive learning support – generous study and training allowance plus paid study leave

• Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes

• Motivated, inclusive team – work alongside industry experts and fresh talent

• Recognition programs – celebrate achievements with our Legend and Kudos award

#LI-DNI

If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under '@megaportau.com'.

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.