Senior Manager - Contract Operations
Job Title: Senior Manager, Operations and Contracts
Department: Operations
Location: Remote/Virtual within the continental US
Reports to: Senior Director, Operations
Classification: Exempt
Position type: Full-Time Employee
Pay Band: $69,000 - $94,000
Blue Star Families
Blue Star Families is the largest nonprofit dedicated to making military life better for families. Each year, we support over 1.5 million military- and veteran-connected family members through a national network of 300,000+ members and local chapters in communities across the country.
Our mission is simple and bold: We make military life awesome for families.
We listen, share, partner, and act to deliver evidence-based, data-driven solutions that work for real people. We’re a lifestyle organization, a friend and neighbor, and a trusted partner. Our approach is collaborative, human-centered, and designed with the whole family in mind.
A Blue Star Family is one with an immediate family member — a spouse, parent, or child — actively serving in the U.S. Armed Forces, including the Guard and Reserves. These families face unique challenges: frequent relocations, deployments, career disruption, and isolation. We respond with research-informed programs that create connection, build resilience, and foster a true sense of belonging.
We serve with urgency but build trust over time — because change happens at the speed of trust. Whether we’re driving spouse employment, supporting caregivers, or helping communities welcome military families, we strive for upstream solutions.
Who We’re Looking For:
Bold thinkers. Fast movers. Smart collaborators. People who want to build, lead, and drive measurable change — and who care deeply about making an impact that matters.
What You’ll Do Here:
Solve complex challenges with data, heart, and humility
Build cross-sector partnerships that get things done
Help military families feel at home wherever they live
If you're ready to work in a high-performance, mission-driven environment — and to make life better for those who serve — Blue Star Families is where you belong.
General Description
The Senior Manager, Operations and Contracts is responsible for supporting day-to-day operations, coordinating contract workflows, and assisting with contract compliance across the organization. This role plays a key part in keeping internal processes organized and efficient, helping ensure that documentation is complete, deadlines are met, and policies are followed. The Senior Manager works closely with multiple teams to facilitate smooth operational and contractual processes.
As a fully remote organization, we rely on scheduled in-person gatherings to foster alignment, collaboration, and organizational culture. This role requires the ability to travel out of town overnight, up to several times per year for staff offsites, planning retreats, and company-wide events. These gatherings are essential for connection, brainstorming, and staying strategically aligned across teams. Participation is required as a core part of the role.
Key Job Functions
Support operational systems, processes, and policies in support of Blue Star Families’ mission- specifically, improve information flow and management, business process and organizational planning.
Prepare operational reports and analyze data.
Track and manage the contract process using internal templates and checklists; gather documentation, route drafts for internal review, and ensure timely processing.
Serve as a liaison with vendors and clients to coordinate contract logistics, such as signatures, deliverables, and documentation.
Work with the Legal team to confirm that contracts meet required standards; escalate issues or questions as needed.
Maintain and manage contract databases and records.
Assist in identifying routine contract issues and flagging potential concerns for review by Legal or leadership.
Support contract renewal tracking and assist with preparing and processing amendments.
Help ensure that documentation aligns with internal policies and support recordkeeping for compliance purposes.
Assist in compiling materials or documentation for internal reviews and checks.
Provide general administrative support related to operations and contract workflows.
Out-of-town and overnight travel is required up to several times per year, depending on organizational needs.
Perform other duties as assigned.
Required Experience, Skills & Background
4-5 years years of related work experience
Ability to work both independently and collaboratively
Ability to produce high-quality work on deadline; comfortable managing multiple projects, priorities and deadlines in a fast-paced environment
Strong attention to detail
High degree of discretion and confidentiality
Strong writing and communication skills; demonstrated knowledge of professional correspondence
Working knowledge of Google Apps, and CRM systems (Salesforce preferred)
Flexibility with work schedule to support staff and deadlines
Experience and/or comfort working in a virtual environment
Commitment to the highest standards of professionalism
Limited out-of-town and overnight travel is required.
May be required to work nights, weekends, and holidays as necessary to carry out key job functions.
Ability to lift and carry supplies and equipment up to 30 lbs.
Desired Experience, Skills & Background
Bachelor’s Degree in Business Management or related field.
Experience with membership-driven organizations.
Familiarity with military community.
More About Blue Star Families
Blue Star Families empowers military and Veteran families to thrive by connecting them with their civilian neighbors — both people and organizations — to create strong communities of mutual support. We believe we're all stronger when we take care of one another.
Our groundbreaking research is raising the nation's awareness of the unique challenges of military family life. With the help of neighbors across the country, Blue Star Families is overcoming the isolation and alienation of frequent moves, deployments, and reduced support from the government. Our innovative programs are solving specific challenges for military families, including fighting economic insecurity with resources that foster spouse career development, creating family strength with rich family programming, and providing critical peer support for caregivers, whose numbers are only increasing.
Blue Star Families is a registered 501(c)(3) nonprofit organization.
EEO Policy
Blue Star Families is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Why Blue Star Families?
Virtual/remote nonprofit organization that moves with you (position specific)
Career growth opportunities
Excellent benefits (403(b) with matching, Flexible Spending, Life Insurance, Short-Term Disability, Communications Allowance, and more)
Permanent Change of Station (PCS) Leave for Active Duty Military Spouses
On-the-job professional development training
Front-line opportunity to positively impact the military experience
Competitive salaries
Workplace flexibility
About the job
Apply for this position
Senior Manager - Contract Operations
Job Title: Senior Manager, Operations and Contracts
Department: Operations
Location: Remote/Virtual within the continental US
Reports to: Senior Director, Operations
Classification: Exempt
Position type: Full-Time Employee
Pay Band: $69,000 - $94,000
Blue Star Families
Blue Star Families is the largest nonprofit dedicated to making military life better for families. Each year, we support over 1.5 million military- and veteran-connected family members through a national network of 300,000+ members and local chapters in communities across the country.
Our mission is simple and bold: We make military life awesome for families.
We listen, share, partner, and act to deliver evidence-based, data-driven solutions that work for real people. We’re a lifestyle organization, a friend and neighbor, and a trusted partner. Our approach is collaborative, human-centered, and designed with the whole family in mind.
A Blue Star Family is one with an immediate family member — a spouse, parent, or child — actively serving in the U.S. Armed Forces, including the Guard and Reserves. These families face unique challenges: frequent relocations, deployments, career disruption, and isolation. We respond with research-informed programs that create connection, build resilience, and foster a true sense of belonging.
We serve with urgency but build trust over time — because change happens at the speed of trust. Whether we’re driving spouse employment, supporting caregivers, or helping communities welcome military families, we strive for upstream solutions.
Who We’re Looking For:
Bold thinkers. Fast movers. Smart collaborators. People who want to build, lead, and drive measurable change — and who care deeply about making an impact that matters.
What You’ll Do Here:
Solve complex challenges with data, heart, and humility
Build cross-sector partnerships that get things done
Help military families feel at home wherever they live
If you're ready to work in a high-performance, mission-driven environment — and to make life better for those who serve — Blue Star Families is where you belong.
General Description
The Senior Manager, Operations and Contracts is responsible for supporting day-to-day operations, coordinating contract workflows, and assisting with contract compliance across the organization. This role plays a key part in keeping internal processes organized and efficient, helping ensure that documentation is complete, deadlines are met, and policies are followed. The Senior Manager works closely with multiple teams to facilitate smooth operational and contractual processes.
As a fully remote organization, we rely on scheduled in-person gatherings to foster alignment, collaboration, and organizational culture. This role requires the ability to travel out of town overnight, up to several times per year for staff offsites, planning retreats, and company-wide events. These gatherings are essential for connection, brainstorming, and staying strategically aligned across teams. Participation is required as a core part of the role.
Key Job Functions
Support operational systems, processes, and policies in support of Blue Star Families’ mission- specifically, improve information flow and management, business process and organizational planning.
Prepare operational reports and analyze data.
Track and manage the contract process using internal templates and checklists; gather documentation, route drafts for internal review, and ensure timely processing.
Serve as a liaison with vendors and clients to coordinate contract logistics, such as signatures, deliverables, and documentation.
Work with the Legal team to confirm that contracts meet required standards; escalate issues or questions as needed.
Maintain and manage contract databases and records.
Assist in identifying routine contract issues and flagging potential concerns for review by Legal or leadership.
Support contract renewal tracking and assist with preparing and processing amendments.
Help ensure that documentation aligns with internal policies and support recordkeeping for compliance purposes.
Assist in compiling materials or documentation for internal reviews and checks.
Provide general administrative support related to operations and contract workflows.
Out-of-town and overnight travel is required up to several times per year, depending on organizational needs.
Perform other duties as assigned.
Required Experience, Skills & Background
4-5 years years of related work experience
Ability to work both independently and collaboratively
Ability to produce high-quality work on deadline; comfortable managing multiple projects, priorities and deadlines in a fast-paced environment
Strong attention to detail
High degree of discretion and confidentiality
Strong writing and communication skills; demonstrated knowledge of professional correspondence
Working knowledge of Google Apps, and CRM systems (Salesforce preferred)
Flexibility with work schedule to support staff and deadlines
Experience and/or comfort working in a virtual environment
Commitment to the highest standards of professionalism
Limited out-of-town and overnight travel is required.
May be required to work nights, weekends, and holidays as necessary to carry out key job functions.
Ability to lift and carry supplies and equipment up to 30 lbs.
Desired Experience, Skills & Background
Bachelor’s Degree in Business Management or related field.
Experience with membership-driven organizations.
Familiarity with military community.
More About Blue Star Families
Blue Star Families empowers military and Veteran families to thrive by connecting them with their civilian neighbors — both people and organizations — to create strong communities of mutual support. We believe we're all stronger when we take care of one another.
Our groundbreaking research is raising the nation's awareness of the unique challenges of military family life. With the help of neighbors across the country, Blue Star Families is overcoming the isolation and alienation of frequent moves, deployments, and reduced support from the government. Our innovative programs are solving specific challenges for military families, including fighting economic insecurity with resources that foster spouse career development, creating family strength with rich family programming, and providing critical peer support for caregivers, whose numbers are only increasing.
Blue Star Families is a registered 501(c)(3) nonprofit organization.
EEO Policy
Blue Star Families is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Why Blue Star Families?
Virtual/remote nonprofit organization that moves with you (position specific)
Career growth opportunities
Excellent benefits (403(b) with matching, Flexible Spending, Life Insurance, Short-Term Disability, Communications Allowance, and more)
Permanent Change of Station (PCS) Leave for Active Duty Military Spouses
On-the-job professional development training
Front-line opportunity to positively impact the military experience
Competitive salaries
Workplace flexibility