Senior Global Programs Lead

The Community You Will Join: 

Airbnb creates opportunities for millions of hosts to build a business, develop connections, and positively impact local communities. 

The strength of the global host community is what sets Airbnb apart. We keep hosts at the center of everything we do. 

The Airbnb Community Team treats hosts as partners by incorporating their feedback in our product and policies, fostering connection, supporting their development and success.

The Difference You Will Make:

The Senior Global Programs Lead is an experienced leader responsible for the management of global strategic programs that span the Community Team. This role collaborates cross-functionally to develop strategies and operationalize programs that connect our Host Engagement, Host Communications and Host Development teams to broader business and brand initiatives aligned to company priorities. This role reports to the Director of Global Community Programs, working closely with the functional leads across the Community Team and across the organization including Business, Supply, Product, Design, Marketing working groups. 

A Typical Day: 

• Build and lead strategy for key programs

  • Partner with business and product teams to understand key priorities to translate into an integrated Community Team strategy 

  • Work closely with the functional leads to develop their strategies that ladder to the broader business initiatives 

• Operationalize strategy execution

  • Establish systems to move work forward by managing communications, cascades and channels within the working groups

  • Ensure that execution strategically aligns with Community and business objectives through ongoing strategic guidance

• Define program goals and monitor performance against key performance indicators

  • Develop key performance indicators aligned to larger business objectives and priorities 

  • Review impact through regular performance reviews 

• Develop strong and collaborative relationships 

  • Manages stakeholders within the Community Team including team leadership and working team 

  • Represent Community in senior cross functional meetings and work collaboratively with stakeholders

  • Influence priorities, roadmaps, and operations on behalf of our team and our hosts

• Provide clear and compelling updates 

  • Communicate program strategy, performance, and impact to cross-functional partners and senior/executive leadership

  • Develop materials for working group alignment and leadership reviews 

• Mentor and support junior team members

  • Foster a culture of excellence, inclusion, and collaboration by developing talent 

Your Expertise:

• Senior leader with 15+ years of experience in Brand Strategy, Program Management, Product Management or Operations.

• Proven track record of leading cross-functional strategic programs and operating in a matrixed organization.

• Demonstrated success managing complex global programs at scale while balancing competing priorities and resources.

• Strategic thinker able to look at a wide range of inputs to develop strategy and narratives. 

• Highly detail-oriented and executes with precision while prioritizing quality. 

• Strong data and analytics acumen, experience leveraging insights to guide decisions and optimize program impact.

• Exceptional communicator, including executive leadership and external partners with experience in developing both strategy documents and presentations.

• Adept at navigating ambiguity to align teams around clear priorities.

• Able to influence while being a collaborative and thoughtful partner.

• Anticipates next steps by connecting dots across data and insights.  

• Approaches challenges with a curiosity and a solutions-oriented mindset. 

• Deep connection to Airbnb’s purpose of creating connection.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.