Senior Engineering Manager - Site Reliability

About the role

Ditto is at an inflection point. As we scale to meet the growing demands of our enterprise customers, we need experienced SRE Leads to drive and mature our Site Reliability Engineering practice.

This is a unique opportunity to play a leading role in shaping enterprise-grade reliability, observability and incident management to ensure Ditto's systems meet the high standards our customers expect.

As a Senior Engineering Manager of Site Reliability Engineering, you will lead a multi-layered team of SREs, including other SRE managers, to shape and scale reliability practices across our platform. You will drive strategy, execution, and people development across regions while embedding a culture that values high availability, resiliency, and operational excellence.

As a Senior Engineering Manager, you will:

• Lead and scale a globally distributed SRE organization, including managers and ICs, setting the long-term vision and execution plan for reliability at scale

• Develop engineering leaders and senior talent, coaching on both technical depth and leadership maturity to create a high-trust, high-performance organization

• Drive adoption of SRE best practices, including:

  • Embedding SREs in product teams to influence design and early detection of failure modes

  • Defining production-readiness checklists and launch gates tied to SLOs

  • Championing error budgets as a shared accountability mechanism between product and reliability

• Establish and evolve an incident management practice, including:

  • Clear roles (Incident Commander, Scribe, Subject Matter Experts, CX & affected customer communication)

  • Blameless postmortems with systemic and meaningful remediations

  • Active tracking of incident themes and reliability KPIs, and reporting to senior leadership

• Lead the architecture and execution of observability systems that offer real-time visibility into system health and customer experience

• Partner with platform, infrastructure, and security teams to build scalable, self-service reliability tooling (e.g. circuit breakers, automated rollback, chaos testing frameworks)

• Guide teams to define, implement, and iterate on SLIs, SLOs, and SLAs that are meaningful to end user experience

• Establish best-in-class documentation and operational hygiene, including runbooks, architectural decision records (ADRs), and deep operational reviews

• Model on-call excellence, including burnout prevention, clear handoffs, and leveraging automation and toil elimination

• Lead strategic programs to transform engineering culture toward reliability, such as:

  • Annual 'Reliability Weeks', engineering health reviews

  • Incentivizing reliability work, such as inclusion in promotion criteria and roadmap planning

  • Designing systems to hold engineering teams accountable for the reliability of their respective systems

• Design talent acquisition strategies, hiring criteria, and interview modules to build a team of exceptional talent

• Design and implement a highly effective SRE org structure, including geo located teams, internal leadership and management lines, and integration/partnership points with other team

• Play a central role in the transformation of Ditto’s engineering culture into a culture that prioritizes reliability and resilience of our mission critical software. Communicate & articulate this mission across the entire company in all hands, presentations, working sessions, and via enactment of strategic objectives

What you’ll bring

• 8+ years of experience in Site Reliability Engineering or related operational engineering roles

• 4+ years in engineering leadership, including managing other managers, with a track record of scaling high-performing teams

• Demonstrated experience leading cultural transformation in engineering organizations, such as:

  • Shifting from reactive firefighting to proactive reliability investment

  • Introducing SLOs and reducing incidents through continuous improvement programs

  • Empower and ultimately require teams to own their service health end-to-end

• Expertise in cloud-native platforms (Kubernetes, Istio, etc.) and modern IaaS tooling (Terraform, Helm)

• Strong background in observability and alerting strategy, using tools like Prometheus, Datadog, or OpenTelemetry

• Hands-on experience with at least two major cloud providers (AWS, GCP, Azure)

• Previous programing experience in one or more of the following languages (Go, Rust, Java, Python)

• Excellent communicator and cross-functional partner, capable of influencing product and exec teams on engineering trade-offs

• Adept at project and program management across multiple priorities, including balancing feature delivery with operational improvements

• Exposure to chaos engineering, load testing, or resiliency modeling

Nice to have

• Experience building multi-tenant SaaS platforms with high uptime requirements

• Familiarity with compliance-driven reliability environments (e.g., regulated industries)

• Experience scaling DevOps platforms and internal tooling ecosystems

• Passion for knowledge sharing through internal tech talks, RFCs, or public speaking