Senior Director of Partner Support
Lead with Purpose. Build with Passion. Grow with Pax8.
At Pax8, we’re transforming the way our partners, customers, and vendors connect and thrive in the cloud ecosystem. As our Senior Director of Partner Support, you’ll be at the heart of that transformation—leading high-performing teams that deliver world-class support through the Pax8 Marketplace.
This is more than a leadership role. It’s a chance to shape the future of partner experience across the AMER region, while collaborating globally to raise the bar for service excellence.
What You’ll Do
Lead with Vision: Own the strategy and performance of our AMER Partner Support teams (Tier 1, Tier 2, and Support Services). Set clear goals, forecast demand, and drive continuous improvement through data, automation, and innovation.
Empower Teams: Build and nurture diverse, high-performing teams. Mentor emerging leaders, create growth paths, and foster a culture of accountability, learning, and inclusion.
Elevate Experience: Champion service quality and partner satisfaction. Use insights and trends to reduce case volume, improve processes, and deliver seamless support across chat, phone, and case channels.
Plan for Growth: Align resources with Pax8’s strategic trajectory. Forecast team needs, support hiring, and ensure readiness for future expansion.
What You Bring
15+ years in customer-facing support roles, ideally in SaaS or IT services
10+ years in support leadership, with a proven track record of leading multiple functional teams
Passion for delivering exceptional service and building strong customer relationships
Strong analytical, communication, and problem-solving skills
Experience with support tools, metrics, and performance management
A growth mindset, adaptability, and resilience in fast-paced environments
Why Pax8?
We believe in Compassionate Candor, We Before Me, and Lighting Up Learning. We’re driven by passion and committed to doing what we say. At Pax8, you’ll find a place to grow, lead, and make a real impact—while being supported every step of the way.
We’re not just hiring a leader. We’re welcoming a partner in our mission to elevate the cloud ecosystem.
Ready to Lead the Future of Partner Support?
Apply now and help us shape the next chapter of service excellence at Pax8.
Compensation:
Qualified candidates can expect a salary range of $196,000-$245,000/yr depending on experience
Application Deadline: 12/05/2025
About the job
Apply for this position
Senior Director of Partner Support
Lead with Purpose. Build with Passion. Grow with Pax8.
At Pax8, we’re transforming the way our partners, customers, and vendors connect and thrive in the cloud ecosystem. As our Senior Director of Partner Support, you’ll be at the heart of that transformation—leading high-performing teams that deliver world-class support through the Pax8 Marketplace.
This is more than a leadership role. It’s a chance to shape the future of partner experience across the AMER region, while collaborating globally to raise the bar for service excellence.
What You’ll Do
Lead with Vision: Own the strategy and performance of our AMER Partner Support teams (Tier 1, Tier 2, and Support Services). Set clear goals, forecast demand, and drive continuous improvement through data, automation, and innovation.
Empower Teams: Build and nurture diverse, high-performing teams. Mentor emerging leaders, create growth paths, and foster a culture of accountability, learning, and inclusion.
Elevate Experience: Champion service quality and partner satisfaction. Use insights and trends to reduce case volume, improve processes, and deliver seamless support across chat, phone, and case channels.
Plan for Growth: Align resources with Pax8’s strategic trajectory. Forecast team needs, support hiring, and ensure readiness for future expansion.
What You Bring
15+ years in customer-facing support roles, ideally in SaaS or IT services
10+ years in support leadership, with a proven track record of leading multiple functional teams
Passion for delivering exceptional service and building strong customer relationships
Strong analytical, communication, and problem-solving skills
Experience with support tools, metrics, and performance management
A growth mindset, adaptability, and resilience in fast-paced environments
Why Pax8?
We believe in Compassionate Candor, We Before Me, and Lighting Up Learning. We’re driven by passion and committed to doing what we say. At Pax8, you’ll find a place to grow, lead, and make a real impact—while being supported every step of the way.
We’re not just hiring a leader. We’re welcoming a partner in our mission to elevate the cloud ecosystem.
Ready to Lead the Future of Partner Support?
Apply now and help us shape the next chapter of service excellence at Pax8.
Compensation:
Qualified candidates can expect a salary range of $196,000-$245,000/yr depending on experience
Application Deadline: 12/05/2025